Join Inspired Thinking Group (ITG) as a Customer Success Manager!
In this pivotal role, you will ensure our clients achieve their desired outcomes while maximizing the value they receive from our innovative solutions. You will serve as a trusted advisor, guiding clients through the customer journey and helping them leverage our platform effectively.
The Customer Success Manager (CSM) provides technical onboarding, project management, training, and troubleshooting to assigned clients for ITG’s technology products to increase the value and return of our solutions. The CSM will be involved in the entire post-sales process with the client, including providing the first-line technical support for new users. By gaining an understanding of desired client outcomes, they will effectively match those needs with our solutions to drive optimal business value. The CSM collaborates closely with ITG account management and product development to help drive client onboarding, product adoption and client retention strategies. By gathering feedback from the clients, the CSM helps to improve the level of service delivery to and satisfaction of ITG’s client base.
The Customer Success Manager participates in all phases of assigned client success in using ITG tools, including: project management, sales assistance; product implementation and configuration; client training; client product adoption; gathering client feedback; acting as the voice of the client with our product development team and trouble-shooting client product challenges. They will be accountable for the client product implementation, adoption, satisfaction, and retention.
Your responsibilities will include:
What we’re looking for:
You are a dynamic and results-oriented professional who is passionate about customer success. You possess strong analytical skills, and the ability to communicate effectively with diverse audiences, helping non-technical customers understand complex technical solutions.
Requirements
Key Requirements:
#LI-SM1
Benefits
Work’s a treat!
On top of a competitive salary, you can expect a whole load of perks:
We Value Diversity
We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.
What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
For US based roles, ITG participates in E-Verify, the federal program for electronic verification of eligibility. E-Verify general information: Learn more. E-Verify Poster can be viewed here
Hello! We are Inspired Thinking Group (ITG).Big brands like Costa, KFC, PUMA, John Lewis & Partners, M&S, Jaguar Land Rover (JLR), and many more trust ITG to deliver the halo of engaging, tech-powered, agile content that helps them connect with their customers. Bringing this to life are our amazing ITGers (1400+), and we know they’re at their best when we get their working environment right. That means prioritising their Wellbeing through our dedicated, award-winning programme and team of 50+ Wellbeing Champions. It means platforming diversity and inclusion at every opportunity, including our Together Groups which help establish connections within our diverse communities. It means taking sustainability seriously by planting trees in areas hit by climate change, joining the UN Global Compact, and being named the Best Sustainable Technology-Led Marketing Agency in Europe. Most of all, it means building on the culture of fun and togetherness that sets us apart in our industry. Sound good? Check out our vacancies and apply today!
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Success Manager Q&A's