📍 Location: We operate a hybrid model with 2 days at our fabulous office in the Droneport incubator campus in Sint-Truiden, the rest of the time at home ,with occasional visits to clients for meetings or project follow-ups.
📅 Start Date: TBD
💼 Package: Competitive salary, company car 🚗, 20 holiday days + 12 ADV days 🌴, Top level of Alan health cover, hospitalisation and group insurance, cafeteria plan, mobile subscription 📱, net allowance plus meal vouchers and Eco Cheques 🧾
Why would you think about joining InTouch? Because here, you won’t just support customers, you’ll empower cities to move faster and smarter. 🌍
As Customer Success Manager, you’ll be the bridge between our innovative SaaS solutions and the cities, municipalities, or policezones You’ll bring our InTouch software to life for clients — guiding them through setup and configuration, and making sure their experience is smooth, engaging, and impactful from day one. We make roads save, our mission is to keep cities moving, citizens happy, and mobility friction-free. At InTouch, you’ll join a passionate team that believes in collaboration, trust, and a good dose of humor. Let’s make impact together. ✨
💻 Lead successful rollouts. You’ll take the lead in rolling out and configuring our InTouch software for new clients, making sure their onboarding experience is smooth, engaging, and built on trust.
💬 Train Provide training sessions that make customers feel confident and capable.
⚙️ Turn challenges into solutions. You’ll master our product inside out and translate customer challenges into smart, hands-on solutions. You’ll build and configure setups that create real impact, satisfaction, and long-term partnerships with our clients.
🤝 Build strong relationships. You’ll stay closely connected with clients, offering proactive support and ensuring they always feel guided, valued, and heard.
💬 Be the customer’s voice. You’ll represent our clients within InTouch, gathering feedback, sharing insights, and working with teams to make our products and services even better every day.
📈 Spot opportunities — Identify upsell potential and help clients scale their use of our solutions.
🛠️ Skills & Experience
A natural customer champion who loves helping others succeed.
Strong communicator, you make complex things simple and build trust with every interaction.
Hands-on problem solver with an analytical mindset and a good understanding of software configuration.
Experience with project-based work, training delivery, and process optimization.
Proactive, entrepreneurial, and eager to learn, you take ownership and make things happen.
Comfortable switching between Dutch, English and maybe French? Even better! 🇧🇪
🤝 Mindset & Soft Skills
You think customer first in everything you do.
You enjoy teamwork, open communication, and knowledge sharing.
You’re structured, quality-driven, and thrive in a fast-paced, growing environment.
A Team with a Mission 🌍
Our product empowers cities, municipalities, and police districts with innovative SaaS software for traffic enforcement. Curious about how we approach this? Take a look at intouch.be!
What does it take to be an InTouchable? 💪🏻
Innovation – Anything new and useful. We try things, break a few, keep what works, and move forward smarter.
No jerks – If you need a definition… you’re it. We keep it real, kind, and ego-free.
Trust – Trust each other to come through. We assume good intent and deliver on our word. You do your part, I’ll do mine and together, we’ll crush it.
Own it – We don’t wait for someone else to fix it. We see it, solve it, and make it better than before.
Unite – We’re in it together, through the highs and the lows. We show up, stay involved, and support each other when it counts most. Titles don’t matter, people do.
Curious – We ask “why” until we hit gold. Curiosity keeps us learning, questioning, and laughing along the way.
Heart. Head. Hand. – We care deeply about InTouchables and customers, think clearly, and roll up our sleeves to get it done.
#LFG – Learn. Feedback. Grow. – We get a little better every day. Mistakes are data. Feedback’s a gift. Growth’s the goal.
1️⃣ Introductory call with Jana (HR Officer)
2️⃣ On-site interview with your future manager & team
You also might have a chat with our CEO’s.
3️⃣ Reference check & personality test
Smart Cities Need Smart People (That’s You).
✉️ Email Jana: [email protected]
🖱️ Apply: Simply hit the Apply button and let’s get in touch!
At InTouch, we’re committed to building a diverse and inclusive workplace. We value different perspectives and welcome applications from all backgrounds.
#InTouch #CustomerSuccess #SaaSJobs
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