Customer Success Manager - German Speaking (m/f/d)

About Speexx:

Speexx is the #1 platform for people development. Combining cutting-edge AI technology with world-class coaches, Speexx delivers digital business coaching and language training services for global workforces. Since 2012, Speexx has helped over 1500 international clients level up their organization's professional development and received over 200 prestigious accolades from top tier publications like G2, Fosway, and TIME Magazine for our best-in-class product. Together with our diverse network of trainers, coaches, and full-time Speexxies, we are building the future of learning and development, and this is just the start.

We help organizations worldwide boost engagement, retention, and professional growth — and now we’re looking for a Customer Success Manager to join our team.

What you'll do:

• Drive Engagement & Retention: Be the go-to person for your own portfolio of SMB customers (approx. 50–100 accounts), ensuring renewals and strong relationships.
• Manage New Initiatives: Support the rollout of innovative products like mentoring, intercultural training, and coaching programs.
• Shape Customer Experience: Besides coordination and process management, you’ll also test new offerings and share insights on customer reactions and market trends.
• Collaborate Globally: Work closely with Customer Success Managers and cross-functional teams to keep customers engaged and happy.

What we're looking for:

• Team player who thrives in dynamic environments
• Proactive and commercial mindset
• Ability to build genuine connections and foster trust
• Tech-savvy and curious about AI
• At least 1 year experience in customer-facing roles in B2B SaaS
• Native-level German and fluent English
• Prior experience with people development, intercultural training, or coaching is nice to have.

Your benefits:

At Speexx, we're all about empowering people. That includes YOU! Here are the benefits of working at Speexx.

• Flexible Working Hours: We don't believe that a rigid 9 am - 5 pm is the right path to a great work-life balance, so we give you the flexibility to do your best work in a way that works for you and your team.
• Hybrid Office Models: Sometimes you need to work from home, take care of a family member, or just have a change of scenery. That's why we offer flexible hybrid arrangements
• International Team: You will be working in a highly multicultural, agile environment with team members from office locations around the world, including Munich, Madrid, Pavia, Rome, Paris, and Shanghai.
• Culture of Learning: Take a deep dive into our Speexx Academy, participate in our global mentoring program, internal workshops or third-party training. 
• Award-winning Language Training: Learn a new language or level up existing skills with our Speexx platform. Your friends and family can also receive a discount on our world-class language training. 

Our Hiring Adjustments & Experiences:  

At Speexx, we are searching for individuals with varied skill sets, backgrounds, and experiences who can help enrich our culture even further. Even if you still need to meet every requirement, we encourage you to apply. Don't let the confidence gap or imposture syndrome keep you from shining!

Just like our personalized people development solutions, our recruitment is not one-size-fits-all. Please let us know if you need any adjustments throughout the hiring process. We look forward to hearing from you!