Your Role
Are you a customer-centric professional who enjoys challenges, thrives in dynamic environments, and is passionate about IoT and new technologies? Join our ambitious Customer Success Management team and play a crucial role in driving customer satisfaction, retention, and revenue growth at emnify!
As a Customer Success Manager, you will own and manage relationships with mid-market and major accounts, ensuring customers derive maximum value from our IoT solutions. This role requires a blend of technical curiosity, strong interpersonal skills, and the ability to align our offerings with customer needs to deliver measurable results.
Your Impact
-
Upselling and cross-selling: Identify and execute opportunities for account expansion by aligning customer needs with business goals.
-
Renewal management: Drive end-to-end renewals, ensuring timely communication, addressing challenges, and securing ongoing customer partnerships.
-
Customer relationship building: Develop trusted relationships with key stakeholders to enhance satisfaction and loyalty.
-
Proactive account monitoring: Analyze customer usage data to identify opportunities and mitigate risks proactively.
-
Cross-functional collaboration: Work closely with Sales, Marketing, and Product teams to share customer insights and refine our offerings.
Your Skills
-
Experience in IoT, telco, network infrastructure, cloud infrastructure, or embedded systems, within Customer Success, Account Management, Support, or Consulting roles.
-
Strong understanding of networking topics (e.g., IP addresses, VPN) and enthusiasm for IoT, M2M, and Telecom solutions.
-
Proven success in upselling, cross-selling, and renewal management, with a commercial, problem-solving approach and customer-focused mindset.
-
High ownership and proactivity with a solution-oriented mentality in fast-paced environments.
-
Exceptional communication skills in English and French (both written and verbal) to effectively guide and support our customers.
