Customer Success Manager (f/m/d) Australia

At Instagrid you are part of the clean-tech revolution by bringing pure energy into your region, helping professional workers transitioning away from combustion generators and making it possible for them to experience a safe, efficient, clean and silent energy solution.

Instagrid launched in the Australian market in 2024 through a local distribution partner and is now entering its growth stage. We operate a two-tier model with one master distributor and a growing network of resellers.

To support market development and continued growth, we are seeking a Customer Success Manager to act as the on-the-ground extension of our team. This role bridges the gap between our European headquarters and our partners, with a focus on onboarding new resellers, supporting the wider partner network across Australia and New Zealand, engaging with end customers, and ensuring a consistent brand presence.

Partner Enablement

• Support the onboarding and training of partner sales and technical teams.

• Coordinate product demonstrations and customer visits in collaboration with distributors.

• Ensure adherence to brand standards, pricing guidelines, and market positioning.

Market Activation

• Support local events, exhibitions, and field demonstrations.

• Be present at key locations such as hire companies, job sites, and retail branches as required.

• Collect and share first-hand insights on user behaviour, customer objections, and competitor activity.

Operational Coordination

• Manage demo units and product stock for training sessions and events.

• Distribute marketing materials and signage at a local level.

• Coordinate with the partnerships team to ensure smooth operational execution.

Reporting

• Provide concise weekly updates to headquarters on activities, observations, and partner performance.

• Proactively identify and escalate risks or operational blockers.

Requirements

• Based in Brisbane, Australia.

• Confident communicator in English, both verbally and in writing.

• Frequent in-country and occasional international travel expected.

• Hands-on, proactive, and able to self-manage while solving problems in real time.

• Comfortable working with technical products, including running basic demonstrations and explaining functionality.

• Experience working with distributors, tools, hire companies, or industrial equipment is an advantage.

Your benefits

• Full-time, permanent position

• Salary: AUD 100,000 plus performance-related bonus

• Flexible schedule and remote work options

• Electric company car for business and private use

• 30 days of annual leave plus 5 days of special leave and 5 days of parental leave

• Laptop (Mac or Windows) and smartphone (Apple or Samsung)

• Opportunity to join a company at the forefront of innovation

This is Instagrid

Pure instant power. Anywhere. We have created the world’s most advanced portable power supplies, bringing freedom to the way our customers work. With you we want to shape a world where advanced technology meets environmental responsibility and create lasting impact. Driven by our curiosity and the desire to leave tomorrow's world cleaner than we found it yesterday. Join us in transitioning away from combustion generators to a cleaner alternative for fast, measurable, and real outcomes. What we’ve achieved so far is just the beginning.

At Instagrid, we are deeply committed to equal employment opportunities as we believe in the power of diverse teams. We do not just accept diversity but actively search for the best talent regardless of gender, ethnical origin, age, religion, sexual orientation or place of origin. Working as a team, we treat each other with respect and value each other’s opinions to achieve our common goals.

We are looking forward to receiving your application!