Customer Success Manager

*looking for someone to join us in January 2026*

Who we are

E1 (formerly called EstimateOne) is a SaaS tender management platform connecting commercial builders with subcontractors and suppliers. Proudly named one of AFR’s Best Places to Work in 2025, we’re the market leader in Australia and New Zealand — and now we’re growing our 120-person team into the UK.

Our scale up vibe keeps things lively. We’ve come a long way in 15 years, and seeing what we’ve achieved in that time gets us pretty excited for the next 15. We’re passionate about setting clear, fair expectations and delivering results, with a genuine commitment to wellness and happiness that you’ll truly experience.

We’ve been recognised twice on the AFR Best Place to Work list, so we care a lot about making sure we’re a place people want to work.

The Role

We’re looking for a Customer Success Manager to support the growth of a healthy, engaged construction network across the UK. This role is critical to ensuring builders, subcontractors, and suppliers get real value from E1 — from onboarding through to renewal.

Reporting to the General Manager – UK, you’ll be part of a small, close-knit UK team working closely with Sales, Product, and Support. You’ll own onboarding, ongoing engagement, renewals, and inbound support, while also helping shape customer success processes as the UK business continues to grow.

This is a hands-on role suited to someone who enjoys variety, thrives in lean environments, and is comfortable balancing relationship management, operational work, and commercial outcomes.

What You’ll Do

• Onboard new builders and subcontractors, ensuring they understand how to use the platform and get value quickly.
• Deliver tailored training sessions (remote and in-person) to support adoption and engagement.
• Proactively manage a portfolio of builder accounts, running health checks, identifying churn risks, and driving renewals.
• Support inbound customer enquiries from builders and subcontractors via email and phone.
• Help build and maintain a vetted, high-quality subcontractor network.
• Collaborate closely with Sales on trials, onboarding handovers, and renewals.
• Capture customer feedback, share insights with Product and the wider business, and close the loop with customers.
• Contribute to initiatives and experiments designed to improve engagement, retention, and revenue.
• Track customer health, engagement trends, and risks using data and reporting.

About You

You’re customer-focused, commercially minded, and comfortable wearing multiple hats. You enjoy helping customers succeed, but you’re also confident having renewal conversations and holding firm when needed.

You’ll bring:

• Experience in a Customer Success, Account Management, or Support role within a B2B SaaS environment.
• Confidence onboarding and training customers on software products.
• Strong communication skills, with the ability to explain complex concepts clearly and practically.
• A proactive mindset — you spot risks early and take action without being asked.
• Comfort working in a small or scale-up environment where priorities can shift and structure is still evolving.
• An interest in the construction or construction-technology space (highly regarded, not essential).
• A collaborative approach and willingness to work cross-functionally.
• Strong organisational skills and attention to detail.

Championing our values matters to us. You’ll be joining a team that values transparency, ownership, curiosity, and solving real problems for real people.

Perks

There’s more to working at E1 than just creating game-changing technology for the construction industry. We know that to reach the goals we’ve set for ourselves, we need to look after our team, our shareholders, and the industry we serve.

Here are some of the benefits you’ll enjoy:

• Flexible working hours and hybrid working.
• Three fully funded therapy sessions per year via Talked, with access to 100+ licensed therapists.
• A generous annual budget for professional development.
• Five days of entrepreneurial leave each year to work on your own side projects.
• A yearly allowance to help you create a comfortable and productive home working setup.

Head to E1 Careers to find out more about our culture and benefits.

Salary

We’re transparent about salary ranges at E1, and that extends externally.
Our salary range for this role is £45,000–£50,000 base (depending on experience).

E1 is an equal opportunity employer committed to providing a work environment that embraces and values diversity and inclusion. If you have any support or access requirements, please let us know when you apply so we can make your application process as smooth as possible.

As a Circle Back Initiative Employer, we also commit to responding to every applicant.

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