Customer Success Manager EMEA (m/f/d)

Über uns

We’re the Smart Innovation Platform trusted by over 600 global organizations to manage the full innovation lifecycle, from strategic foresight to ideation, tech scouting, startup engagement, and project execution. Our modular, AI-powered software connects strategy with delivery, helping business units align efforts, make smarter decisions, and scale what works across the enterprise. With more than 20 years of experience, a team of over 160 employees, and expert consulting, HYPE enables organizations to make innovation systematic, inclusive, and outcome-driven—reducing costs, driving growth, and building resilience in a constantly changing world. 
 
We’re expanding our North American sales team and are looking for a seasoned 

Customer Success Manager EMEA (m/f/d)
 
Location: UK

Deine Aufgaben

As a Customer Success Manager at HYPE, you will manage a portfolio of enterprise customers across EMEA. You’ll serve as a trusted advisor to innovation leaders, guiding them in maximizing the value of our software and services. You’ll be responsible for relationship management, renewal ownership, and identifying growth opportunities within your accounts. This is a high-impact role for someone who enjoys strategic thinking, thrives in client-facing environments, and is passionate about long-term customer success.

• Manage a portfolio of enterprise accounts, ensuring high customer satisfaction and platform adoption
• Build deep, long-lasting relationships with key decision-makers and stakeholders
• Lead onboarding and support clients through the full lifecycle of their innovation program
• Own contract renewals and support expansion efforts in collaboration with Sales and Product teams
• Serve as the voice of your customers internally—bringing feedback to Product, Marketing, and Leadership
• Organize regular business reviews (online and on-site) to demonstrate value and align on goals
• Represent HYPE at client events, trade shows, and innovation conferences
• Maintain accurate reporting on client health, renewals, and account growth

Dein Profil

• 3 to 5+ years of experience in Customer Success, Account Management, or SaaS consulting, preferably with enterprise B2B clients
• Solid understanding of SaaS dynamics, client lifecycle management, and commercial KPIs (retention, expansion, churn)
• Experience managing multiple client relationships simultaneously while maintaining a high standard of service 
• Strong communication and presentation skills with a client-first mindset
• Proficiency in CRM tools (HubSpot, Salesforce, or MS Dynamics) and Microsoft Office suite
• Fluent in English (written and spoken)
• Willingness to travel up to 30% across EMEA
• Ideally, experience in working with innovation, strategy, or transformation teams within a corporate setting 
• Familiarity with innovation management practices – such as the ISO 56000 series or open innovation principles – would be a plus
• A background in consulting, project management, or enterprise software implementation is desirable

Ready to Make an Impact?
  
 If you’re ready to help shape the future of innovation while growing in an exciting and fast-moving industry, we’d love to hear from you. Apply now and let’s take this journey together!

Was wir dir bieten

Make an Impact: Help companies shape their future by driving innovation programs that matter
 
Strong Start: Onboard with expert support and learn from a global team of experienced professionals
 
Work-Life Flexibility: 21 days’ vacation, and flexible work schedules
 
Career Growth: Ongoing development and clear pathways to expand your role
 
Collaborative culture: A supportive, inclusive, and international team environment
 
Purpose-Driven Work: Be part of something bigger—accelerating innovation for a better world
 
What Success Looks Like
 
You are the kind of person who thrives on building meaningful relationships and helping clients achieve real outcomes. You balance strategic thinking with attention to detail, are proactive in problem-solving, and take pride in being a trusted partner to your clients.
 

Deine Kontaktpersonen

Thorsten Schleifer and Vanessa Limbach are your contact persons.

Please apply directly via our applicant management tool Personio on our homepage. If you have any further questions, please contact us at [email protected] or +49 (0) 228 / 2276-0.