Safetica, a global leader in Intelligent Data Security, protecting companies worldwide against data leaks and internal threats, is looking for Customer Success Managers to join our growing Customer Success Management team.
We are hiring for positions in:
LATAM - Bogotá, Colombia.
As a Customer Success Manager you’ll ensure smooth onboarding, guide customers through implementation, and maintain high satisfaction with our solution.
By identifying opportunities for growth, you’ll act as a bridge between customers and our internal teams, including technical support, product management, and sales. On daily basis you will collaborate closely with our CSM team in Czech Republic, ensuring seamless global cooperation.
We have an amazing office in Bogotá, and we’d love for you to be there! Being present helps you connect and collaborate with your colleagues in person, which is something we value.
Build and maintain strong relationships with existing customers.
Lead the onboarding process and ensure fast adoption of Safetica solutions.
Actively communicate with key customer users and stakeholders (e.g., IT administrators, security managers).
Resolve customer issues and work with technical support on more complex incidents.
Identify opportunities for service expansion or product upselling.
Monitor and measure customer satisfaction, including collecting regular feedback.
Prepare reports on customer usage and recommend improvements.
Collaborate closely with sales and marketing teams on customer campaigns and case studies.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Success Manager Q&A's