Customer Success Manager (EDU)

Are you a passionate advocate for education and technology? Are you ready to take on a exciting role as a Customer Success Manager focused working to create impact for our customers in the education sector? Do you have fluent language skills in Spanish or French? Then join Kahoot! in shaping the future of learning!

This position can be located in Copenhagen, Denmark or Barcelona, Spain. The position reports to the Manager, CS based in Oslo, Norway.

The role

The Customer Success Manager (CSM) will engage with customers in the EDU segment for K12 and Higher Ed to drive Kahoot!’s adoption and demonstrate ongoing value. The CSM is responsible for the complete post-sales lifecycle and will coordinate all Customer Success activities. 

Main duties

• Proactively consult a portfolio of Kahoot! at School customers towards reaching their objectives, displaying tangible results and outcomes.
• Responsible for all aspects of the customer journey including implementation, onboarding, adoption, renewal and driving increased usage and account size year over year. 
• Discover opportunities, recommend solutions and drive success plans with your customers using internal sales frameworks and a strong understanding of school institutions.
• Manage and grow relationships with a diverse portfolio of school stakeholders, ensuring each account is engaged across multiple strategic contacts.
• Work collaboratively with our Account Executives to support account growth across existing and new business.
• Occasionally join sales teams on customer calls as a solution expert, trusted advisor and product expert.
• Plan and host business reviews, workshops and renewal talks.
• Build on our services and product offering by working closely with Product, Sales, and Customer Experience teams. 
• Act as voice of the customer internally with diverse cross functional teams.
• Help us push the status quo in learning and student engagement.

About Kahoot!
The Kahoot! Group is on a mission to make learning awesome! We want to empower everyone, including children, students, and employees to unlock their full learning potential. Our Kahoot! learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Since launching in 2013, Kahoot! has become a global leader, hosting hundreds of millions of sessions with over 12 billion cumulative participants across 200+ countries and regions. The Kahoot! Group includes Clever, the top US K-12 EdTech platform, and popular learning apps like DragonBox, Poio, Drops, Actimo and Motimate. Headquartered in Oslo, Norway, we also have offices in the US, UK, France, Finland, Australia, Singapore, Japan, Estonia, Denmark, Spain, and Poland. Let’s play!

Our K!rew

At the Kahoot! Group we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees representing over 50 different nationalities, we’re a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas and learn something new every day.

We are driven by our mission and guided by our values: playful, curious and inclusive.  

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do puts a smile on the face of kids, teachers and learners all around the world. 

Requirements

• Full Professional Fluency in Spanish or French.
• Full Professional Fluency in English.
• German language proficiency is an advantage.
• 2+ years EdTech/SaaS experience in pre-sales, account management, customer success or similar roles.
• Experience working with school institutions is a big plus.
• Track record of hitting your renewal/expansion revenue targets.
• Able to operate in a highly efficient manner by multi-tasking in a fast-paced environment.
• Poised and professional with customers, history of building trusting relationships with customers and colleagues.
• Self-driven proactive at identifying and executing on opportunities.
• Exceptional technical skills; likes learning new software and techniques.
• Team player with ability to work in a distributed and international environment.

Benefits

• A competitive compensation package
• Paid maternity and paternity leave
• Home broadband allowance
• Mobile subscription
• Lunch contribution
• Flexible working
• Buddy program 
• Social and company events (virtual and in person)
• A diverse, friendly and international environment