Customer Success Manager (Digital Ads, SaaS Platform - AIXPERT)

About Appier 

Appier is a software-as-a-service (SaaS) company that uses artificial intelligence (AI) to power business decision-making. Founded in 2012 with a vision of democratizing AI, Appier’s mission is turning AI into ROI by making software intelligent. Appier now has 17 offices across APAC, Europe and U.S., and is listed on the Tokyo Stock Exchange (Ticker number: 4180). Visit www.appier.com for more information.

About the role

We are seeking for an Customer Success Manager (digital ads), SaaS Platform (AIXPERT) for AIXPERT product team in Taiwan. He/She will cultivate strong relationships with our new and existing clients and assist them in strategizing and plan digital marketing campaigns to meet their goals.

[A more experienced candidate could be given a more senior job title.] 

Responsibilities

• Cultivate strong relationships with clients.
• Identify key account growth opportunities with key stakeholders.
• Strategize and plan digital marketing campaigns to meet clients goals.
• Manage campaign launch and ongoing operations, including market research, troubleshooting, budget management and reporting.
• Assist clients to expand their usage and adoption of enterprise solution.
• Provide resources to answer clients’ questions, identifying needs for account customization and further implementation where applicable.
• Perform service delivery and first line technical support for the product implementation.
• Discussing the product definition, implementation, operation and clarifying issues with the customer.
• Assist in renewing client contract and cultivate upsell opportunities.
• Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed.
• Fully understand client requests, documenting and engaging appropriate resources.

About you

• At least 2 years of relevant working experience in digital marketing.
• Experience on operating Google Ads, Facebook, Apple Search Ads.
• Performance marketing or App optimization experience is a plus.
• Good at problem solving and cross-functional collaboration.
• Logically thinking and possess good time management abilities.
• Requires a combination of strong analytical and communication skills, with some technical understanding.
• Detail-oriented with good organization.
• Able to work independently in a fast-paced environment.
• Fluent English is preferred.
• Fluent Japanese is a plus. 

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