Customer Success Manager (Day shift)

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.  What’s in store for you: Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources. Join a small, motivated team where your work directly shapes how we grow. As a Customer Success Manager, you'll be one of the first points of contact for our customers - helping them get the most out of Webshare while feeding valuable insights back to our product and engineering teams.   You'll work closely with our Customer Success Team Lead and have a direct line to product. In a team this size, your ideas don't get lost, they get built. If you're looking for a role where you can genuinely shape processes and make an impact, we'd love to hear from you. Your day-to-day:

Be one of the first points of contact for our customers, both existing and potential, who have any questions or feedback;

Help in identifying and reporting any bugs to the appropriate team;

Share customer suggestions with the Product Team to help shape what we build;

Improve our FAQs and support macros to make self-service even better;

Train and refine our AI chatbot to handle more queries accurately;

Propose automation ideas and workflow improvements;

Monitor and respond to Trustpilot reviews.

Working hours:

Day shift 09:00 to 18:00 EET.

Your skills & experience:

Fluent in English and Lithuanian;

Previous customer support experience;

Strong communication skills;

Comfortable adapting to change and handling pressure;

Problem-solving mindset with the ability to prioritize effectively;

Experience with Intercom automations (nice to have);

Documentation or knowledge base writing experience (nice to have).

Salary:

Salary: Gross salary 1850 - 2250 EUR/month.