To support our Customer Success team, we are looking for a young-minded, vibrant, high-energy, proactive and detail-oriented Customer Success Manager, with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of Reviewpro Reputation features in the DACH Market.
What you'll do
- Primary point of contact for our accounts.
- Establish a trusted advisor relationship with each of your assigned accounts
- Ability to monitor the status of onboarding of a client and help them finalize any outstanding items
- Provide training to our clients on the Reviewpro Reputation tool and key hospitality best practices
- Increasing the adoption and engagement of features and functionality of our tool
- Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone, email, etc)
- Regular communication to clients on new features
- Work closely with the Customer Success Team to follow up on bugs and issues
- Supporting the renewal process in collaboration with the Customer Success and Sales Teams
- Identifying upsell and cross-sell opportunities
- Native/Professional level of German and English. Other languages are a plus.
- Preferably, you have experience in Customer success roles/Hospitality industry
- Results-driven and self-starter with a positive and hands-on attitude.
- Empathetic, people oriented, great relationship-builder.
- Strong aptitude for technology.
- Challenging and creative technology environment.
- Feedback and initiative are always welcomed.
- Hybrid model of work, opportunity to work (partially) remotely.
- A modern workplace in one of our multinational offices, of course as much coffee, tea and fruit as you need to get into the flow.
- Access to various location-based benefits.
