Customer Success Manager

About Cupix 

Cupix is a cutting edge technology company revolutionizing the way we experience visual content with the most flexible and easy-to-deploy 3D digital twin platform. The Cupix platform enables users to capture their site in 3D with a 360 camera, then leverage cloud-based tools for remote navigation, 4D documentation, analysis and collaboration. We are seeking a talented and passionate Customer Success Manager 

Your Responsibilities: 

We’re seeking a Customer Success Manager to build, retain, and expand our customer base. In this role, you will work closely with our Account Executives and Technical Account Managers, applying best practices and solutions to ensure our customers are set up for success and achieve their individual business goals and objectives. 

As a successful Customer Success Manager, you will use your consultative mindset to leverage Cupix’s technology solutions within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your customer base. 

You'll report to the VP of Customer Success. 

• Become a Cupix product expert. 
• Understand the goals and objectives of new customers and translate those needs appropriately through the implementation and onboarding process. 
• Clearly communicate setup requirements and expectations with customers and key stakeholders. 
• Train customers on Cupix software products, capabilities, and best practices to simplify adoption and align expectations. 
• Troubleshoot technical issues as the first point of contact for customers.
• Record customer needs, requests, and questions in our CRM system and communicate them to key internal stakeholders.
• Leverage feedback for continuous improvement to the onboarding process and training materials. 
• Gain a strong understanding of best practices relevant to retaining and growing customers within a personal portfolio while mitigating risk. 
• Build trust and create meaningful relationships among champions and key executives within each customer. 
• Ensure customers understand the value Cupix delivers to their business by conducting virtual or on-site use case reviews that mirror their business goals and objectives. 
• Identify and forecast risk as well as growth opportunities within the portfolio. 
• Identify product improvements or new products by staying current on customer needs, industry trends, market activities, and competitor developments. 
• This position requires 20% or more travel to client sites and more! 

Your Qualifications: 

• A Bachelor’s degree is required.
• 4+ years of construction experience, preferably with B2B software companies focusing on architectural design, engineering, construction, facility management, or the 3D reality capture industry. 
• Demonstrated and recent direct experience with the process, workflow, and use of AEC software solutions such as Autodesk Revit, Navisworks, and ACC is preferred. 
• Experience with 4D simulation software (Navisworks & Synchro) and 5D quantification software (Assemble Systems) is a plus.
• Experience with reality capture and photogrammetry. 
• Deep understanding of value drivers in recurring revenue business models 
• Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change. 
• Experience with CRM systems is a plus. 
• Ability to develop trusted relationships. 
• Experience at a high-growth startup is a plus. 
• Highly organized, with strong attention to detail. 
• Analytically driven with skills to use data and metrics. 
• Collaborative team player and self-starter. 
• Excellent written and oral communication skills. 
• Ability to manage multiple priorities at the same time. 
• Growth mindset - desire to continue to improve, simplify, scale new and existing processes, and professional growth.

Perks and Benefits:

Our employees enjoy a robust benefits package that includes:

• Comprehensive health coverage (medical, dental, and vision)
• Generous paid time off, including vacation, sick leave, and company holidays, plus a special day off for your birthday!  
• Life and AD&D insurance
• Short-term and long-term disability coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Parental leave
• 401(k) retirement plan
• Monthly allowance towards your phone/internet.

Cupix is an Equal Opportunity Employer.