Customer Success Manager - Credit & Collections Management

What you will love about Sidetrade and why you should be working here:

Are you interested in joining a fast-growing international company that is a leader in its market? Are you ready to tackle stimulating challenges targeting large enterprises? Passionate about Technology and Global Organizations?

Come and join us! Sidetrade is a global SaaS provider recognized as a Leader by Gartner in its Magic Quadrant. https://go.sidetrade.com/GartnerMagicQuadrant22.html .

You will become a part of a dynamic and collaborative environment, with a customer-focused culture of innovation. You will take an agile approach to high-potential sales in the business field. The role of Customer Success Manager at Sidetrade offers an ideal career path for individuals seeking high earning potential and professional growth.

Requirements

As a Customer Success Manager, you’ll be in charge of a portfolio of our mid-market clients - driving adoption and outcomes leading to renewals, expansion, and advocacy.

What You’ll Be Doing:

• Serve as the primary point of contact for a portfolio of 25-30 named Mid-Market accounts. 

• Act as a trusted advisor, leveraging deep Accounts Receivable (AR) expertise to identify challenges and recommend best practice solutions. 
• Ensure customers maximize value from Sidetrade solutions through strategic guidance and insights. 
• Represent the voice of the customer internally, collaborating with Product, Professional Services, Support, and Sales teams. 
• Lead strategic business reviews, analyze KPIs, and align with customer leadership on growth opportunities. 
• Identify and support upsell, cross-sell, renewal, and expansion opportunities. 
• Monitor customer health, engage key stakeholders, and de-escalate complex issues to ensure successful outcomes. 

What you will bring to the role:

• 10+ years of progressive experience with Order to Cash Management 
• Proven ability to manage a portfolio of 25–30 Mid-Market clients while overseeing multiple concurrent projects. 
• Strong client-facing and relationship management skills. 
• Excellent time management and organizational abilities. 
• Exceptional verbal, written, and presentation skills. 
• Solid understanding of Receivables Management technologies (Sidetrade, HighRadius, GetPaid...) and best practices. 
• Comfortable navigating and discussing enterprise systems and their business impact; experience with major ERPs (e.g., SAP, Oracle, NetSuite) is a plus. 
• Strong data-driven mindset with practical experience leveraging BI tools, including Tableau and Power BI. 
• Demonstrated success in a fast-paced, high-growth environment. 
• Bachelor’s or Master’s degree in Finance, Business Administration, Economics, Accounting, or a related field. 
• Willingness to travel occasionally to meet with customers. 

At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

Discover more on www.sidetrade.com

Agencies

Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.