Customer Success Manager

Coworks is a fast-growing, Techstars-backed, startup that is creating impactful tools to empower the future of flexible work.

Our team has built a powerful, full-service coworking and flexible workspace management and experience platform. At Coworks our mission is to power the future workplace and enable workers and operators to have a seamless experience in a flexible work environment

Coworks is looking for a Customer Success Specialist to help us manage our growing community of coworking and flexible workspaces across the country. Applicants must love connecting with people and providing quality service and experiences. This person will be responsible for directly assisting in the onboarding and continued success and engagement of our customers and their members. Ultimately this role will help continue to define Coworks as an industry leader in customer satisfaction and experience in this space. This role will work in collaboration with Sales, Marketing, and Product teams.

What You'll Be Doing:

Managing the end-to-end technical implementation of Coworks solutions to meet their unique requirements and goals.

• Providing technical and configuration support to customers throughout the duration of the implementation using best practices methodologies

• Conducting platform training sessions in various settings for internal and external customers

• Assisting with onboarding and training new Implementation Consultants

• Achieving and maintaining personal and project metrics as developed by management

• Assisting with the creation and delivery of various onboarding and training materials and educational content for customers

• Tracking and analyzing platform utilization and engagement to help predict customer success

• Other duties as assigned.

• Assist with ongoing technical support, as needed

About You:

• Creative thinker: A visionary thinker who tends to find solutions and possibilities that others don’t see
• Pragmatic strategist: Able to level-set ideals with what’s achievable and prioritize efforts for maximum impact potential
• Doer Mentality: Solver of big, complex, and ambiguous company problems, while having the humility to “roll your sleeves up” and do the work
• Relentlessly resourceful: Extremely proactive, and finds innovative solutions with limited guidance. Bias for action and an ability to thrive in an ambiguous environment with a high degree of autonomy
• Professional Communicator: Clear and concise communication with fellow employees and founders internally, as well as high copywriting proficiency with customers and prospects externally
• Passion for building community and helping others succeed

Requirements

• 1-3 years of technical experience working with SaaS software products and solutions with client-facing projects/service
• Experience with project management software and methodologies
• Excellent communication and interpersonal skills
• Problem-solving skills and ability to drive projects to completion
• 1+ years of customer success experience
• Bachelor's Degree in a relatable field

Benefits

• Flexible Work Hours
• Equity Participation
• Team Lunches
• Flexible Vacation & Time off
• Health, Dental & 401k Benefits for Full-Time Employees
• Mentorship, paid learning materials
• Home Office Supplies