Customer Success Manager

At Coviance, we’re on a mission to simplify and modernize lending for financial institutions through our innovative technology. As a Customer Success Manager, you’ll be the trusted partner helping our customers get the most value from our solutions—driving adoption, retention, and ultimately their success.

What You’ll Do

• Build and maintain strong relationships with your customers—serving as their go-to advisor for all things Coviance.
• Partner with customers to help them achieve their goals and realize real business value through our technology.
• Lead onboarding and ensure a seamless experience from the start.
• Monitor account health and engagement, spotting opportunities to add value or address challenges early.
• Collaborate cross-functionally with Implementation, Sales, and Product to deliver an exceptional customer experience.
• Host customer training sessions and webinars to drive product knowledge and adoption.
• Identify opportunities to expand services and share those insights with our sales team.
  

What You’ll Bring

• 3+ years of experience in Customer Success, Account Management, or Relationship Management.
• Excellent communication and relationship-building skills—you’re comfortable leading conversations with everyone from frontline users to executives.
• Strong organizational skills and the ability to juggle multiple priorities in a fast-paced environment.
• Proficiency in CRM tools and Microsoft Office Suite.
• Bonus: Experience in lending or working with financial institutions.

Why Coviance

• A people-first culture that values growth, collaboration, and authenticity.
• A chance to make a real impact by helping our customers thrive and shape the future of lending technology.
• Hybrid flexibility and a team that truly supports one another.