Customer Success Manager

Manage a portfolio of customer relationships, supporting them from onboarding through renewal

Build strong relationships with customer stakeholders, particularly engineering and operations teams

Lead regular customer engagements including onboarding sessions, check-ins, and business reviews (with support as needed)

Help customers adopt Copia and guide them toward best practices

Identify adoption risks and work with internal teams to proactively address them

Partner with Sales on renewal and expansion opportunities

Collaborate closely with Product, Engineering, and Support to resolve customer issues and improve the overall experience

Translate customer feedback into clear insights for internal teams

Track customer health, engagement, and key success metrics

Contribute to improving Customer Success processes as the team scales

3–6 years of experience in Customer Success, Account Management, Consulting, or another customer-facing role

Experience working with customers in a SaaS or technical environment

Ability to learn new technologies and workflows quickly

Strong communication and relationship-building skills

Good organizational skills with the ability to manage multiple customers and priorities

Comfort working in a fast-paced, evolving startup environment

Experience collaborating cross-functionally with teams like Sales, Product, or Support

Willingness to take ownership and continue developing as a Customer Success professional

Experience working with industrial automation environments or engineering-heavy organizations

Familiarity with PLC systems, manufacturing technology, or hardware engineering workflows

Experience working in high-growth startup environments

Background supporting technical product adoption or complex software deployments

Familiarity with Git or modern engineering collaboration tools

Familiarity with Hubspot CRM