Customer Success Manager - Competitive

Your Role

We’re looking for a Customer Success Manager to join our growing team. In this role, you will be the primary strategic partner for your customers, acting as a consultant who aligns Hudl’s technology with their athletic and operational goals. Your mission is to command your territory by securing industry-leading retention, igniting deep product engagement, and driving the rapid adoption of our core technology across every account.

You will be the bridge between initial sales and long-term expansion. You’ll partner with Account Executives (AEs) to ensure a seamless transition and successful onboarding for new accounts, while collaborating with Account Managers (AMs) to maintain a pulse on customer health. By becoming an expert on your customers' needs, you’ll be the engine that identifies expansion opportunities and fuels revenue growth across your territory.

This role has the opportunity to be placed into one of our three Competitive markets: High School, Club, or Fan.

Your Priorities Will Include:

• Executing High-Impact Onboarding. You’ll be the architect of a customer’s first experience with Hudl. By partnering with Account Executives to transition new accounts, you’ll ensure every program hits the ground running, sees immediate value from their investment, and builds the momentum needed for long-term success.
• Maximizing Territory Impact. You are responsible for the health and growth of your accounts. You’ll lead the charge in driving deep product adoption across your territory, ensuring every customer fully integrates Hudl into their daily workflow to see a maximum return on their investment.
• Driving Strategic Engagement. You’ll ensure Hudl remains the heartbeat of your customers’ programs. By conducting reviews and strategy sessions with Coaches and Directors, you won’t just "check in"—you’ll provide the education and roadmap they need to reach their program's goals and secure long-term renewals.
• Championing the Hudl Ecosystem. You are a product evangelist. Across your accounts, you’ll continuously communicate the value of the full Hudl suite. You’ll be the first to identify where a program's gaps could be bridged by our broader offerings, turning functional users into power users.
• Mastering the Metrics. You’re motivated by the scoreboard. Keeping engagement high, churn low, and expansion revenue growing are your North Stars. You’ll use data to proactively identify at-risk accounts before they decide to leave, ensuring no team gets left behind.

This role requires 3 days in the office each week, so we're only considering candidates who live within commuting distance of our Lincoln, Nebraska headquarters.

Must-Haves

• A Relentless Advocate. You are passionate about the user experience. You don’t shrink from tough conversations; instead, you lean into them, going the extra mile to turn dissatisfied users into long-term partners.
• A Command Communicator. Whether leading a web demo or navigating a renewal over the phone, you communicate with clarity. You can easily translate technical value to both internal stakeholders and external decision-makers.
• Commercial & Data Acumen. You understand the sales funnel and can spot "expansion signals." You’re comfortable using health scores and engagement metrics to prioritize your day.
• Technology Savvy. You quickly grasp product market fit. We use Salesforce, Salesloft, and other platforms to track touchpoints and trends; you’ll need to be comfortable living in these tools to manage your daily responsibilities.
• Master of Prioritization. You can balance a heavy load—from onboarding new accounts to holding program reviews—without letting the ball drop. You have a natural growth mindset and never settle for the status quo.

Nice-to-Haves

• An Innovator. You’re always looking for a better way to do things. You're excited to help us refine our processes and find creative solutions to help our customers (and our team) scale.
• Sports Industry Experience. You’ve lived the life as a coach, athlete, or administrator. You understand the season’s rhythm and the unique pressures your customers face.
• SaaS Background. You have experience in a client-facing role at a tech company and understand the nuances of subscription renewals and churn.
• Familiarity with the Hudl Suite. You’ve used Hudl products before and can speak the language of our power users from day one.

Our Role

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. 
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.
• Support your mental and physical health. We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance. We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K). Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation