Vortexa was founded to solve the immense information gap that exists in the energy industry. By using massive amounts of new satellite data and pioneering work in artificial intelligence, Vortexa creates an unprecedented view on the global seaborne energy flows in real-time, bringing transparency and efficiency to the energy markets and society as a whole.
Vortexa is looking for a Customer Success Manager based in the UAE to play an influential role in our post-sale customer experience in the MENA region and have a major role in our ambitious growth plans.
You will join a globally growing customer success team, working seamlessly in partnership with our pre-sales product specialists and wider commercial team.
In this role, you will proactively nurture and develop relationships with our diverse customer base across the global energy and shipping spectrum and help to deliver on their needs and ambitions through a laser focus on onboarding, engagement and adoption.
You will be the first point of contact for our existing users, harnessing analytics and striving to elevate customer health with each interaction. You will act as a trusted partner to clients as you move them through the customer journey, continually seeking to match their needs with our products and services.
As the primary champion of client experience, you will interface closely and dynamically across the business, orchestrating a best-in-class experience for existing and prospective users. You will coordinate seamlessly between the commercial organisation, subject matter experts, marketing, product and R&D.
You will be hungry to expand your network of contacts within the customer base, virtually and in person, to promote the way in which we add value.
You must be an adaptive and driven self-starter that thrives in the face of challenge, with a resourceful and positive approach to problem-solving in a fast-paced and constantly evolving scale-up environment.
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Requirements
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Benefits
Every year, Vortexa tracks and predicts over $2 trillion worth of waterborne oil and gas cargo across the globe, painting a comprehensive picture of the global energy market and uncovering trends that shape the world's economy. Today’s reality is that most of our lifestyles are heavily dependent on oil-derived products. From aspirin and surfboards to fuelling your work commute (bike tyres included!), oil plays a significant role in our health, comfort and safety, impacting our day to day. Our platform is improving the accessibility, transparency and efficiency of information to benefit everyone in the energy ecosystem, including trading and shipping, NGOs, regulatory bodies, and consecutively the everyday consumer.At its core, Vortexa generates, collects and analyses global data on seaborne oil and gas cargo movements. Since our launch in 2016, we have aggregated a staggering 146 + TB of data, influencing shipping strategies, supporting news stories and providing context to trades across several commodity exchanges. All of this has been made possible by the rapid growth of satellite technology and the concerted efforts of our experienced analysts, powering our artificial intelligence and machine learning tools. Founded by Fabio Kuhn, former Head of Trading Technology and Analytics at BP, and Etienne Amic, former Head of European Energy at JP Morgan and Mercuria. Working at Vortexa is fast-paced yet extremely rewarding - we set big goals, encourage brave ideas and strive to innovate in everything we do. After all, decisions we make today are set to impact one of the world’s biggest industries tomorrow. By joining our team, you can expect a stimulating environment with a collaborative spirit; all whilst maintaining creative independence and hands-on approach that only a start-up can offer. All of our employees are shareholders, meaning that the entire team is equally committed to Vortexa’s vision. To support you on your journey, we offer private healthcare, monthly workshops led by our team of experts and socials every Friday to thank you for all the hard work put in during the week.As a technology company, we are in a unique position to promote equality, diversity and inclusivity in our industry. We welcome applications from all backgrounds and guarantee all of our team members the same opportunities and rewards regardless of their gender, race, belief system or ability.
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