Startup Jobs
Post a Job
Cleo (US)

Customer Success Manager

Remote

 

What You Will Be Doing

  • Uphold Cleo’s Customer Success strategy and processes, ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled. 
  • Oversee the customer lifecycle, from launch to renewal, to ensure a seamless and optimal customer journey. 
  • Manage a customer base of 30+ customers, including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.  
  • Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers. 
  • Understand our customers’ organizational structure and develop relationships with key business stakeholders. 
  • Understand our customers’ business and link customer goals to compelling solutions to be delivered. 
  • Proactively assist in problem resolution, both internally and externally 
  • Maintain accurate records, including detailed documentation of customer service actions and discussions. 
  • Escalate issues appropriately to Services, Support, Product, etc. 
  • Develop compelling recommendations with strong close rates for add-on business. 
  • Invest in developing both yourself and others, and contribute to organizational efforts as required. 

Your Qualifications

  • 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field 
  • Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives 
  • Proven ability to work in a fluid environment, with limited processes 
  • Excellent communication and presentation skills directed at both business-oriented and technical audiences 

 

A few things we have to offer: 

  • Compensation: $75,000 - $100,000 + Bonus potential 
  • Great Healthcare + Dental + Vision
  • Flexible PTO
  • Culture of support, encouraging Life-Work balance
  • 401k match
  • FSA and HSA options
  • Employee Assistance Program
  • Paid Parental Leave
  • Representing a company with 4,000+ clients and a 99% retention rate
  • Accelerated title and salary growth potential 
  • A fun and energetic work environment that makes you excited to go to work every day

 

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at [email protected].

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

 Cleo (US)

Thank you for visiting Cleo's careers page! On this page, you will find our US based positions only.    Cleo is the global leader in Ecosystem Integration software. With over 4,200 customers across all industries and offices throughout the world, Cleo is helping enterprises create sustainable value by enabling businesses to deliver on their supply chain commitments.    If you are technology-minded, team-oriented, customer-focused, and eager to work with a rapidly growing global cloud software organization, have a look at our openings. Our people-first culture revolves around appreciation for employees, customers, partners, and the communities in which we operate, and we are always looking for talent who can make a positive difference and grow with us.    If you need accommodation in the hiring process, you can contact Cleo Human Resources at [email protected].

Website LinkedIn
View all jobs
Ace your job interview

Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.

Customer Success Manager Q&A's
Report this job
Apply for this job