We’re on a mission to make software development building so easy everyone can do it – regardless of their background, tech knowledge or budget. We’ve already helped thousands of entrepreneurs, small businesses and even global brands, like the BBC, Makro and Pepsi achieve their software goals and we’ve only just started.
With a truly global footprint encompassing offices across EMEA, APAC, and the Americas, Builder.ai is driving innovation on a worldwide scale. Having secured over $450 million in funding to date, supported by prominent investors including QIA and Microsoft, the opportunity to join Builder.ai has never been more exciting.
Life at Builder.ai
At Builder.ai we encourage you to experiment! Each role at Builder has unlimited opportunities to learn, progress and challenge the status quo. We want you to help us become even better at supporting our customers and take software development building to new heights.
Our global team is diverse, collaborative and exceptionally talented. We hire people for their differences but all unite with our shared belief in Builder’s mission to unlock human potential through the power of software.
In return for your skills and commitment, we offer a range of great perks, from private healthcare and discretionary variable pay or commission scheme, to employee stock options, generous paid leave, and trips abroad #WhatWillYouBuild
About the role
Builder is looking to grow a team of exceptional Customer Success Managers who will be responsible for ensuring the ongoing success of customers using our products, (Builder Studio).
Customer Success Managers partner with customers to ensure they’re able to use the products and services provided by Builder effectively, to achieve the customer’s business goals.We expect the CSMs have an in-depth understanding of the customer's individual needs and seek to develop positive customer experiences, fostering relationships that support customer satisfaction and loyalty.
We’re looking for an experienced CSM to support our customers who have created their application using Builder Studio. Builder Studio empowers our customers to develop their own fully customisable, feature-rich applications. When we create customer applications on Builder Studio, we stack the features they need, using re-usable, Lego-like building blocks to save them time and money that would otherwise be spent creating the same code multiple times. Once these building blocks are in place, the customer can then make all the customisations they want, ensuring every Builder Studio application is unique. All this without our customers ever needing to speak to a developer or agency.
But the journey doesn't stop there. Once the customer's application is live, we offer a range of support plans to keep their applications running at optimal performance and growing with their businesses.
As a Customer Success Manager, you will be the key link between our customers and the success of their applications. You will proactively address their challenges, ensure consistent value delivery from the Builder.ai suite of products, and foster strong customer relationships. You will also be the voice of the customer, presenting their feedback to the wider business.
The successful candidate will be customer focussed, data driven and able to work successfully at scale by leveraging the capabilities of the organisation to maximise customer satisfaction and engagement with our products.
Key Responsibilities:
Requirements
Benefits
In everything we do, we believe in pushing the boundary of conventional thinking, to look at every problem differently and to move beyond tried and tested routes. We enable our customers to build without limitations and we encourage our people to do the same with our products, our culture, and their own limitless career paths.Our MissionWe make products that are simple to use, efficient, and transcend the need for traditional know-how empowering anyone to turn their ideas into a bespoke technology product. From launch to enterprise-level scale, we maximize every aspect of your project through the process. We take the idea in your head and turn it into the app in your hand. Our clients include the BBC, Virgin United, and many more.Our PeopleOur team started in 2012 out of New Delhi and has been growing, evolving, and disrupting ever since. We are now headquartered in Los Angeles in the Playa Vista neighborhood where Silicon Valley meets Southern California. What makes us different? It's our HEARTT. It's our heart, entrepreneurship, accountability, respect, trust, and transparency that empowers our people to push boundaries and change the future together.Our FounderOur Founder and Chief Wizard is Sachin Dev Duggal. Sachin has been an entrepreneur since age 15. He took his last company Nivio, an early cloud startup, to $100M in value before exiting. His accomplishments have been widely recognized: MIT Under 35 Indian Innovator of the Year, Ernst & Young Entrepreneur of the Year Finalist and the BBC Young Asian Achiever of the Year. Sachin also made history as one of the youngest attendees at the World Economic Forum in Davos. He holds a degrees from Imperial College London and the Entrepreneurial Master’s Program from MIT. Our ProductsOur platform empowers anyone to create, operate and scale the lifecycle of digital projects. We do this by providing a suite of three products:Builder. Use Builder to build your next software project using an assembly-line platform implemented with the assistance of AI. Alongside a smart process, our Capacity Partner network of 32,000+ developers and creatives ensure your product launches under budget and within deadline. In fact, 90% of our projects are launched before deadline and under budget.BuilderCare. Let us take care of your projects’ necessary updates. BuilderCare guarantees your bespoke software stays up-to-date. This ensures products run smoothly post-launch, and continue after third-party libraries such as Facebook APIs are updated. CloudOps. Make the most of your cloud experience. CloudOps leverages AI and machine learning to effortlessly maintain the scale of your cloud infrastructure. Smart management reduces DevOps time operating and continuously improving your cloud infrastructure. Need a talented DevOps professional? We can provide DevOps assistance and billing starting by the minute. The result: a single, discounted bill alongside the world’s best talent.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Customer Success Manager Q&A's