Customer Success Manager - Benelux

About Road

Road empowers companies across the EV ecosystem with the technology and services they need to grow and deliver seamless charging experiences. We provide the critical infrastructure that the EV charging ecosystem depends on. We do this through a purpose-built software platform supported by our unique expertise and world-class customer service. Road currently serves over 200.000 customers and 20% of the Dutch market and we have firmly set our sights on repeating this success internationally including France. We exist at the intersection of cleantech and fintech and our mission is to make EV charging effortless for everyone.

To continue driving our mission forward, we are looking for a Dutch-speaking Customer Success Manager to join our team.

About the Role

As a Customer Success Manager Benelux at Road, your mission is to ensure that customers and partners experience the full value of our platform. You will guide them through onboarding, maintain long-term relationships, and identify opportunities for growth. Acting as a trusted advisor, you’ll drive product adoption, support customer goals in EV management, and ensure high levels of satisfaction and retention. You'll collaborate across departments, advocating for customers and helping us deliver on our mission of effortless EV charging.

Key Responsibilities

• Customer Onboarding & Training: Guide customers through onboarding and platform setup, delivering tailored sessions for new features.

• Client Relationship Management: Build long-term relationships with key stakeholders, conducting regular check-ins and Quarterly Business Reviews (QBRs).

• Retention & Churn Prevention: Identify at-risk customers and implement strategies to minimize churn, ensuring customers derive full value from the platform.

• Upselling & Cross-Selling: Spot opportunities to upsell features or services and collaborate with the sales team to drive account growth.

• Customer Advocacy & Feedback: Act as the voice of the customer within the company, sharing insights with product teams to influence feature development.

• Product Adoption & Usage Monitoring: Track platform usage, develop strategies to increase adoption, and support customers with technical and product-related issues.

• Issue Resolution: Coordinate with technical and support teams to resolve customer problems, ensuring smooth communication between all parties.

Requirements

What We Value in Our Candidates

• 3-5 years of experience in customer success or account management, preferably in SaaS or the EV sector.

• Fluency in Dutch and a good command of English (both written and spoken).

• Proven experience with customer retention, upselling, and satisfaction.

• Strong communication, relationship-building, and problem-solving skills.

• A passion for clean technology and contributing to sustainable transportation.

• Familiarity with CRM platforms (e.g., Salesforce, HubSpot)

• Ability to work collaboratively in a dynamic, fast-paced environment.

What do we offer besides your salary?

• Beyond the basics, we want to make sure our employees have everything they need to thrive and help us achieve our mission. That’s why we offer a range of additional benefits designed to keep you happy, healthy, and supported - both inside and outside of work.

• 8% Pension allowance paid monthly with the freedom to invest at your discretion;

• We believe you have to recharge too! This is why you are entitled to our ‘fair-use holiday policy’. Therefore, we offer you more holiday days than most scale-up companies;

• All the technology and business tools to succeed;

• Daily varied and healthy food options for lunch provided by the company, and fruits and drinks available at the office. And of course drinks at our own Road bar; 

• Besides working on our mission together, we like to have fun and connect with social events and team-building activities;

• Personal training and development opportunities;

• Referral program;

• Travel reimbursement;

• Headquarters located in one of the most dynamic and cosmopolitan cities in Europe: Amsterdam;

• Diverse and creative colleagues from every corner of the world;

• This role is entitled to the company's SAR program: you get a claim right linked to the value development of Road because success is best when shared. 

Our culture 

At Road, we believe that an open mindset and challenging ourselves are key to achieving the best results. As we continue to grow, we’re working on adding more structure and clearer processes that will help us reach the next phase together. This isn’t just about how we work, but also about how we support each other as people.

Collaboration is one of our core values, and it shows in the way we connect day to day. We share a company-organised lunch every afternoon and regularly host voluntary activities outside of work. These moments help us recharge, get to know each other better, and keep our culture strong. Because in our eyes: a healthy team is the foundation of a healthy company.