Customer Success Manager- B2B SaaS (Noida)

About the Role:

We are looking for a dynamic and results-driven Account Manager with 2+ years of experience in the SaaS or IT Software industry, focusing on B2B clients across the GCC and Middle East region. The ideal candidate will have a strong track record in account management, client retention, upselling, and cross-selling.

Key Responsibilities:

• Manage and grow relationships with existing B2B clients across the GCC and Middle East region
• Drive renewals, retention, and build strong long-term partnerships
• Identify opportunities to upsell and cross-sell SaaS solutions to meet client business needs
• Serve as the main point of contact for client escalations, queries, and ongoing account support
• Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction
• Understand client goals and provide strategic advice on how our solutions can help achieve them
• Report account health, renewal forecasts, and growth opportunities

Requirements

• 2 to 6 years of experience in Account Management, preferably in the SaaS or IT Software industry
• Proven experience in client retention, upselling, and cross-selling in a B2B environment
• Strong understanding of the GCC and Middle East market landscape
• Excellent communication and relationship-building skills
• Ability to manage multiple client accounts and prioritize effectively
• Experience using CRM tools and reporting systems

Benefits

Competitive Salary

Work Culture