Customer Success Manager- B2B SaaS (Noida)

AI overview

Drive client retention and upselling in the B2B SaaS market across the GCC and Middle East, while coordinating with internal teams to ensure customer satisfaction.

About the Role:

We are looking for a dynamic and results-driven Account Manager with 2+ years of experience in the SaaS or IT Software industry, focusing on B2B clients across the GCC and Middle East region. The ideal candidate will have a strong track record in account management, client retention, upselling, and cross-selling.

Key Responsibilities:

Manage and grow relationships with existing B2B clients across the GCC and Middle East region
Drive renewals, retention, and build strong long-term partnerships
Identify opportunities to upsell and cross-sell SaaS solutions to meet client business needs
Serve as the main point of contact for client escalations, queries, and ongoing account support
Coordinate with internal teams (sales, product, support) to ensure high levels of customer satisfaction
Understand client goals and provide strategic advice on how our solutions can help achieve them
Report account health, renewal forecasts, and growth opportunities

Requirements

2 to 6 years of experience in Account Management, preferably in the SaaS or IT Software industry
Proven experience in client retention, upselling, and cross-selling in a B2B environment
Strong understanding of the GCC and Middle East market landscape
Excellent communication and relationship-building skills
Ability to manage multiple client accounts and prioritize effectively
Experience using CRM tools and reporting systems

Benefits

Competitive Salary

Work Culture