Customer Success Manager Associate( Jamaica )

 
Cloud Carib is hiring for a Customer Success Manager Associate to join our growing Customer Success Team. A remote role, based in Jamaica blends Customer Success with Business Development. The successful candidate will help ensure that prospective and existing customers receive best-in-class support, proactive communication and value reporting throughout their engagement with Cloud Carib. 

Key Responsibilities: 
 

Customer Engagement & Support: 

• Act as a trusted advisor throughout onboarding and the contract lifecycle to ensure a seamless experience. 

• Coordinate meetings, manage client communications and engage with various stakeholders 

• Support Customer Success in tracking client health, satisfaction, and engagement. 

• Assist in preparing and delivering Service Management Reviews and Value reports. 

• Serve as the primary point of contact for clients in Jamaica and surrounding areas for service-related matters, ensuring timely resolution and consistent communication. 

• Focused on driving account retention and expansion through strategic relationship management and value delivery. 
   

Internal Coordination & Reporting: 

• Maintain accurate records of all client interactions, issues, and updates in relevant platforms. 

• Generate reports on client status, service performance, and opportunities for growth to share with the sales team. 

• Collaborate with technical and support teams to ensure service alignment with customer needs. 

Qualifications 

• Bachelor’s degree  

• 1–2 years of experience in a customer-facing, business development, or support role  

• Strong verbal and written communication skills, with a customer-first approach. 

• Proficient in using CRM platforms and customer support applications. (Zendesk) 

• Highly organised, detail-oriented, and capable of managing multiple priorities effectively. 

• Self-motivated and adaptable, with a strong sense of initiative and a collaborative mindset. 

Preferred Experience 

• Background in the technology, cloud services, or managed services industry. 

• Worked with C-Suite and technical personas. 

• Understanding of customer success principles and the customer lifecycle. 

• Experience contributing to value reports or participating in service review processes. 

What You Can Expect 

• A supportive, team-oriented work culture focused on growth and continuous improvement. 

• Access to ongoing training and career development opportunities. 

• Competitive compensation and benefits package.