About Almabase

We are on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency. Visit Almabase Career's page to learn more.

What we believe

Democratizing quality education: Quality education is a great equalizer. We are on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency. We derive our inspiration from actions like this
Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of democratizing quality education. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
Employee Wellness + Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

2.1 Million constituents connected
420,000 students impacted
2 Million $ raised on our platform
42 Million engagement opportunities created
23 months since profitability
All this could be achieved with a nimble team of 20 (4 salespeople in USA and rest to the team in Bangalore)

What will you be working on

Be the single point of contact for all your customers from the time they sign the contract.
Establish a trusted relationship with them and help them succeed with Almabase through product adoption, retention, and possible expansion.
Understand the customer’s goals, org structure, key challenges, and define their success.
Execute onboarding and implementation process
Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
Monitor at-risk customer behavior and carry out activities to retain them.
Own churn and expansion for all your accounts.
Identify opportunities for portfolio growth and contact customers for upsells.
Work towards turning customers into advocates of Almabase.
Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.

Whom are we looking for

At least 1+ years of work experience in a customer-facing role such as Customer Success, Customer Support, Account Management, Sales, etc. Background in Business Analysis will also be considered.
Ability to understand a software product and its nuances very well.
Excellent written and verbal business communication skills.
Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
Work during US hours - 4 PM to 2:30 AM IST (approx)

Why join us

Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
Great Salary & Equity: For our top performers and leaders, we grant stock options. As Almabase continues to grow, you’ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!
Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with Almabase gives you that opportunity to experience it all first hand.
Food & Snacks: You’ll never have to worry about your hunger pangs. We provide tasty home cooked food & snacks at all times of the day.
Health insurance: We offer health insurance for you & your dependents.
Unlimited leaves & Flexible work hours: There is no ceiling to the leaves or restraint to your working hours. Our only policy is that you use your good judgment
Annual Retreat: Join us on our annual 2-3 days team outing! Our last one was in Wayanad, Kerala.
The comfort of home: On a tiring day, if you want to take a break on a bed or if you want to jog & take a shower at work or play your hearts our on PS4. You can do it all at Almabase.

Customer Success Manager

TLDR

Benefits