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A2MAC1

Customer Success Manager

Detroit , United States
full-time

AI overview

Analyze complex data to drive customer growth and retention while collaborating across teams to enhance product engagement and operational efficiency.

TASKS & RESPONSIBILITIES

Customer Growth & Value Expansion

  • Analyze complex technical and usage data to identify strategic expansion opportunities
  • Collaborate with Sales, Engineering, and Product Management to align growth strategies with customer technical requirements
  • Maintain detailed CRM records based on structured data models and forecasting methodologies
  • Provide product improvement insights using analytical and engineering-related feedback from customer engagements

Retention & Risk Management

  • Monitor account health using quantitative metrics, dashboards, and data analytics tools
  • Conduct structured technical and business reviews with enterprise clients
  • Support renewal strategies based on lifecycle modeling and customer-specific technical deliverables
  • Implement escalation and mitigation frameworks using cross-functional collaboration

Customer Engagement & Relationship Building

  • Serve as a technical advisor by applying engineering, software, and data-driven insights
  • Lead training sessions, product workshops, and industry-specific webinars
  • Translate customer technical needs into actionable product guidance
  • Promote adoption of specialized tools, analytics dashboards, and workflow platforms

Operational Excellence & Continuous Improvement

  • Contribute to process optimization efforts involving automation, systems integration, and operational analytics
  • Participate in post-incident technical reviews with Engineering and Product teams
  • Document technical workflows and standard operating procedures
  • Support cross-team knowledge sharing, including development of repeatable methodologies

Professional Development & Expertise

  • Maintain expertise in automotive systems, engineering principles, data analytics, and SaaS solution design.
  • Stay current on emerging technologies, competitive intelligence, and industry trends.
  • Complete required certifications in product platforms, analytics tools, and customer success methodologies

Requirements

Educational Requirements

  • Required: Bachelor’s degree or higher in Engineering (Automotive, Mechanical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field.
    • Equivalent combinations of specialized training and progressively responsible professional experience may be accepted in lieu of a formal degree
  • Preferred: Master’s degree in Business Administration, Engineering Management, Data Analytics, or Marketing

Professional Background

  • Experience in customer success, technical account management, engineering account support, or related technical/business roles
  • Proven ability to manage enterprise-level relationships and deliver data-backed outcomes
  • Experience interpreting technical data, software usage metrics, or engineering workflows

Skills & Abilities

  • Strong understanding of automotive engineering concepts, vehicle systems, or supplier/OEM processes
  • Proficiency with CRM platforms and analytics tools
  • Ability to translate technical data into business insights
  • Excellent communication, stakeholder management, and problem-solving skills
  • Adaptability in a fast-moving, innovation-driven environment
  • Commitment to ongoing technical and professional development

Benefits

  • PTO
  • PAID COMPANY HOLIDAYS
  • 401(K) + EMPLOYER MATCH
  • MEDICAL, DENTAL, VISION INSURANCE
  • BASIC + VOLUNTARY LIFE INSURANCE
  • SHORT + LONG TERM DISABILITY INSURANCE
  • TUITION REIMBURSEMENT
  • FSA

Perks & Benefits Extracted with AI

  • Health Insurance: MEDICAL, DENTAL, VISION INSURANCE
  • Flexible spending account: FSA
  • Paid Time Off: PTO
A2MAC1

A2MAC1 is a global leader in mobility benchmarking, born 25 years ago from dissecting automotives to analyze, aggregate and compile data delivered through an ever-evolving online data governance platform.Today, A2MAC1 keeps evolving by expanding its services to new industries while reinforcing its consulting offerings - so that tomorrow, we will be the one single point of truth where engineers, buyers, marketers meet in order to make the best decisions possible regarding their manufacturing processes.We take pride in sharing with the world that our company is an equal opportunity employer driven by passionate, innovative and entrepreneurial individuals spread all around the globe and united by a shared set of values which speak for us and make us G-R-E-A-T (Grow together – Respect – Excellence – Ambition – Trust).We are a unique company where hardware meets software, where solutions meet planet care and ambition meets commitment.

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