TASKS & RESPONSIBILITIES
Customer Growth & Value Expansion
- Analyze complex technical and usage data to identify strategic expansion opportunities
- Collaborate with Sales, Engineering, and Product Management to align growth strategies with customer technical requirements
- Maintain detailed CRM records based on structured data models and forecasting methodologies
- Provide product improvement insights using analytical and engineering-related feedback from customer engagements
Retention & Risk Management
- Monitor account health using quantitative metrics, dashboards, and data analytics tools
- Conduct structured technical and business reviews with enterprise clients
- Support renewal strategies based on lifecycle modeling and customer-specific technical deliverables
- Implement escalation and mitigation frameworks using cross-functional collaboration
Customer Engagement & Relationship Building
- Serve as a technical advisor by applying engineering, software, and data-driven insights
- Lead training sessions, product workshops, and industry-specific webinars
- Translate customer technical needs into actionable product guidance
- Promote adoption of specialized tools, analytics dashboards, and workflow platforms
Operational Excellence & Continuous Improvement
- Contribute to process optimization efforts involving automation, systems integration, and operational analytics
- Participate in post-incident technical reviews with Engineering and Product teams
- Document technical workflows and standard operating procedures
- Support cross-team knowledge sharing, including development of repeatable methodologies
Professional Development & Expertise
- Maintain expertise in automotive systems, engineering principles, data analytics, and SaaS solution design.
- Stay current on emerging technologies, competitive intelligence, and industry trends.
- Complete required certifications in product platforms, analytics tools, and customer success methodologies
Requirements
Educational Requirements
- Required: Bachelor’s degree or higher in Engineering (Automotive, Mechanical, Industrial), Information Systems, Computer Science, Data Analytics, or a closely related field.
- Equivalent combinations of specialized training and progressively responsible professional experience may be accepted in lieu of a formal degree
- Preferred: Master’s degree in Business Administration, Engineering Management, Data Analytics, or Marketing
Professional Background
- Experience in customer success, technical account management, engineering account support, or related technical/business roles
- Proven ability to manage enterprise-level relationships and deliver data-backed outcomes
- Experience interpreting technical data, software usage metrics, or engineering workflows
Skills & Abilities
- Strong understanding of automotive engineering concepts, vehicle systems, or supplier/OEM processes
- Proficiency with CRM platforms and analytics tools
- Ability to translate technical data into business insights
- Excellent communication, stakeholder management, and problem-solving skills
- Adaptability in a fast-moving, innovation-driven environment
- Commitment to ongoing technical and professional development
Benefits
- PTO
- PAID COMPANY HOLIDAYS
- 401(K) + EMPLOYER MATCH
- MEDICAL, DENTAL, VISION INSURANCE
- BASIC + VOLUNTARY LIFE INSURANCE
- SHORT + LONG TERM DISABILITY INSURANCE
- TUITION REIMBURSEMENT
- FSA
