Customer Success Manager (3693)

About GBG

GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most. 

Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers. 

Why you should be@GBG

·       We make the world a safer place

·       We trust each other and win together

·       We are local experts in a global business

·       We want you to be yourself

·       We grow when you grow

About the team

Identity Verification Sales delivers the largest contribution of revenue to GBG and has a team of talented individuals who continually look to exceed client expectations through expert advice and industry best practice. The right individual will work to develop and expand the relationships within a set portfolio of existing GBG customers.

The role

Working closely with the Customer Success Sales Manager and Senior Management team, the role is to ensure the generation and growth of sales revenue from a nominated portfolio of Identity accounts.

What you will do

• Deliver an exceptional experience for GBG clients by helping them with business challenges and new requirements
• Articulate the value and business benefits of the complete range of GBG products and services
• Personally concentrate on larger opportunities and provide direction and sales engagement support whilst leading accounts
• Engage with clients at both strategic and operational levels and be the demonstrable lead person for all client engagements
• Working closely with all GBG internal stakeholders to ensure client and sector challenges are built into our Product Roadmap
• Grow GB's overall revenue and margin

What we're looking for

• To develop and sustain a viable business plan and pipeline to support commercial objectives, including the identification of opportunities, qualification, sale and closure
• To manage all aspects of the relationship between GBG and its clients at both a commercial level and technical level, using the most appropriate resources
• To deliver specific value propositions to customers through consultatively understanding all client requirements, challenges and problems
• To update pipeline and activity information for management reporting
• To advise on, and support the delivery of, a tactical marketing plan into nominated industry sector(s)
• Ability to understand and present complex solutions in a simple, value proposition
• Strong verbal, written, and presentation skills
• Experience of managing relationships across large corporate organisations to grow revenue streams, with the ability to operate at all levels with a business.
• Strong understanding and relevant experience of the Financial Services and Online Gambling marketplace

Behaviours we'd like to see

To find out more

As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender, race, religion, sexual orientation, parental status or disability. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why many of our team members would recommend us as a great place to work, drop an email to [email protected] and we’ll be in touch. You can also check out our career site here.

Why not apply and make life@GBG work for you?