Customer Success Leader - Distribution

About Us

B2B distribution is broken. Let's fix it.

We are a group of engineers, product designers, and customer champions applying the most transformative technology of our times, AI, to one of the largest industries in the world, B2B distribution. In our prior lives, we have built multi-billion-dollar companies with products that delighted thousands of merchants and powered billions of dollars in commerce.

We are looking for intelligent, driven people with insatiable curiosity and a desire to make an impact. If you’re excited to work with AI that can reason and take action, like humans, in one of the most complex industries in the world, apply below.

Overview

We are seeking an experienced, results-driven leader to partner with distributors nationwide, ensuring seamless integration of Augment with their existing systems and workflows.

The Customer Success Leader will act as a trusted strategic advisor to distributor customers, overseeing integrations, optimizing AI adoption, and ensuring our platform drives maximum operational efficiency. This role requires a strong background in distribution operations, supply chain technology, and process automation, along with experience leading large-scale customer integrations.

What You'll Do

• Work directly with distributors to integrate Augment with their ERP systems, TMS platforms, and operational workflows

• Guide distribution teams through the AI adoption process, ensuring a smooth transition and long-term success

• Analyze distributor workflows and processes, identifying inefficiencies and opportunities for AI automation

• Develop and execute integration playbooks to help distributors scale their use of Augment

• Monitor customer success metrics, including platform adoption, efficiency gains, and overall satisfaction

• Collaborate closely with engineering and product teams to refine integration processes based on real-time customer feedback

• Lead training sessions and onboarding programs for distributor teams to maximize platform effectiveness

• Serve as the main point of contact for distributor leadership, ensuring alignment on business goals and technology needs

Experience

• Proven track record of leading successful ERP or supply chain software integrations within distribution environments

• Deep understanding of distribution operations, inventory management, order fulfillment, and process automation

• Experience collaborating cross-functionally with engineering and product teams to improve customer-facing technology

• Strong relationship-building skills, with the ability to influence C-level executives and operations leadership

What We're Looking For

• Distribution (2+ years mandatory)

• ERP & Supply Chain Technology Integration Experience (5+ years)

• Enterprise Customer Success & Adoption Strategy

• Candidates must be located in the Chicago area and be willing to travel up to 50% of the time

Bonus Points For

• Experience scaling AI or automation in distribution or logistics

• Lean, Six Sigma, or operational improvement expertise

• Background in both product and operations strategy

Compensation and Benefits

• Competitive Salary + Stock Options

• Comprehensive Health, Vision, and Dental Benefits

• Flexible PTO

• On-site Gym

About Augment

At Augment, we set out to create a fully autonomous AI platform that streamlines operations and reclaims the human element in logistics. Our founders recognized a pattern: talented professionals were stuck handling manual data entry, phone calls, and repetitive tasks, instead of focusing on high-impact problem-solving and strategic decision-making.
That insight became our mission—to free logistics professionals from busywork so they can focus on what truly drives business growth. Augment isn’t just about efficiency; it’s about transforming an entire industry by empowering teams with AI-driven solutions that make logistics smarter, faster, and more adaptive.
Join us on this journey!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. Augment is committed to providing reasonable accommodations for candidates with disabilities through the hiring process.