About Geotab Vitality:

Geotab Vitality is not just a joint venture; it's a pioneering force at the intersection of telematics and behavioural science, reimagining how global fleets operate. As a collaborative powerhouse between Geotab and Vitality Global, we're leveraging Geotab’s vast network of 55,000+ customers and 800+ global reseller partners to drive material improvements in driver safety, sustainability, productivity, and efficiency.

What you'll do:

We’re looking for a Customer Success & Internal Program Coordinator  to join our growing team, reporting to the Head of Customer Success. Your primary responsibility will be to support Geotab Vitality customers - driving internal adoption of the platform, gathering feedback, supporting onboarding logistics, and being the internal voice of the customer. You’ll also play a key supporting role in onboarding new external customers and pilots, building CS documentation, and helping scale our customer success operations.

How you'll make an impact:

• Assist the Head of Customer Success in nurturing the relationship with internal teams using Geotab Vitality. Act as a key point of contact for day-to-day user questions.

• Coordinate and execute engagement campaigns to increase Geotabber enrollment. This includes scheduling informational sessions, preparing communications, and tracking participation.

• Troubleshoot internal onboarding issues. Help coordinate Go Device ordering, track installations, and ensure users have the resources they need for a seamless start.

• Collect and organize feedback from internal users through surveys and direct interaction. Summarize key insights for the product team to help with program improvements.

• Help track and report on key adoption metrics and internal success stories under the guidance of the program lead, showcasing the value of Geotab Vitality.

• Provide essential support to the Head of Customer Success by coordinating tasks for new external customer onboarding and pilot programs, ensuring a smooth and organized process.

• Contribute to the creation and maintenance of Customer Success documentation, including first drafts of playbooks, help articles, and best practice guides.

• Help identify opportunities to enhance customer success workflows by documenting current processes and flagging areas for potential improvement.

• Partner closely with Sales during late-stage deals to ensure smooth transition and continuity.

What you'll bring to this role:

• Fluency in spoken and written English and Spanish is required.

• 1-3 years of experience in Customer Success, Account Management, or Program Management, ideally within the technology sector (SaaS, IoT, or Telematics preferred).

• Post-Secondary Diploma/Degree specialization in Business Administration, Marketing, Sales  or a related field.

• Equivalent combination of education and/or work experience in related field may be substituted

• A team player who is excited to build relationships and support colleagues across the organization.

• Adept at identifying issues, asking questions to find the root cause, and escalating problems effectively.

• Excellent interpersonal, written, and verbal communication skills.A proactive and organized individual with a strong ability to manage and prioritize assigned tasks in a fast-paced environment.

• This position has no managerial responsibilities and no direct reports.

Disclaimer: The duties and responsibilities described are not a comprehensive list, and additional tasks may be assigned to the employee from time to time based on business demands.