Customer Success Intern

Rapsodo's headquarters are situated in Singapore, complemented by offices strategically positioned across the United States, Turkey, and Japan. Rapsodo is more than sports technology and data analytics. It is the undisputed leader in affordable, pro-grade technology for athletes looking to get more out of their game. 

Current partners include Major League Baseball teams, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.  

Our Rapsodo Consumer Experience Intern will provide premium customer service across all engagement channels. This role will be cross trained across all sports that Rapsodo offers technology for - baseball, softball, and golf.  We are looking for upbeat, enthusiastic, and hardworking individuals to join us in giving our customers and partners the best experience. As an athlete, or fan of the sports, you will have the unique opportunity to serve and delight customers around the world as they engage with our Rapsodo products and software. 

Join Team Rapsodo in defying limits and unlocking limitless potential, one data point and one heart-felt success story at a time.  

Powered by Athletes who get it, and Engineers who can do it. 

Key Responsibilities

• Respond in a fun, reliable, knowledgeable, and engaging way to inbound consumer contacts through email, phone, and social platforms.
• Engage in both verbal and written communication in English.
• Use technology while helping consumers. Salesforce, the internet, digital knowledge bases, troubleshooting guides, etc. are the tools used on every contact.
• Utilize tools such as Sprout Social or Hootsuite to engage in social listening and manage our online reputation across all digital touchpoints, including monitoring and responding to comments and reviews across all platforms and forums
• Provide excellent service to each customer when there are problems or a high volume of contacts.
• Work with colleagues to evaluate, troubleshoot, and resolve any issues customers bring forward.
• Adhere to the schedule. All breaks, shift start, and shift end times/days are scheduled, so we can plan for demand and coverage.
• Represent the Rapsodo Diamond Sports & Golf Brands with your knowledge for baseball, softball, and golf, as well as other emerging technology in the industry.
• Prioritize and multitask to meet our customers’ expectations.
• Meet performance expectations with quality communication and your daily productivity.

Requirements

• Exceptional and professional communication skills - both verbal and written. 
• Passionate about baseball, softball, and golf - player or a fan.
• Being happy to work in a dynamic, fast paced, one team environment.
• Confidence to make your own judgements about what is right for customers – bias for action.
• Attention to detail and ability to multi-task and to prioritize.
• Must be curious with a desire to learn and a drive for excellence.