Customer Success Intern

🧡📦💙Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses—from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us and help build the shipping infrastructure of the future. We’re builders, problem-solvers, and “there has to be a better way” people. We like elegant architecture, fast decisions, and shipping (pun intended) improvements that power millions of deliveries every day. We stay scrappy, we move fast, and we don’t wait for permission to innovate in an industry that desperately needs it. If you want to work on systems that actually move the world—literally—you’re in the right place. 🚚✨ Position Summary:  We are looking for a motivated, people-first Customer Success Intern to support and scale our Customer Success operations. In this role, you will partner closely with leadership to build and refine the processes that help us support a large customer base efficiently. You will manage a portfolio of long-tail accounts, ensuring customers receive value from our product, stay financially organized, and renew successfully.If you’re excited about a future in SaaS, Account Management, or Client Relations — and want hands-on experience shaping a CS function from the ground up — this internship is the perfect place to start. Essential Duties and Responsibilities: The essential functions include, but are not limited to, the following: o Drive renewals with confidence: Proactively manage the renewal lifecycle for an assigned customer segment. Reach out ahead of contract end dates, secure continued partnerships, and assist with updated terms. o Support account health: Monitor billing and financial status across your accounts. Communicate professionally with customers to collect outstanding invoices, resolve discrepancies, and prevent service disruption. o Identify growth opportunities: Analyze customer usage data to spot “white space.” Surface upsell or cross-sell opportunities that align with customer needs and goals. o De-escalate customer issues: Serve as a trusted, steady point of contact for customers experiencing challenges. Listen with empathy, troubleshoot roadblocks, and help turn at-risk accounts into success stories. o Build for scale: Help document processes, create email templates, and draft playbooks that streamline communication and support scalable CS operations. Minimum Education & Experience Qualifications: o Education: Currently pursuing or recently graduated with a degree in Business or a related field. o Communication excellence: Strong written and verbal communication skills, with the ability to explain concepts simply — including financial conversations such as invoices and renewals. o Resilience under pressure: Calm and professional in difficult conversations; able to de-escalate with empathy. o Data-minded approach: Comfort reviewing numbers, trends, and account activity to inform decisions. o Technical aptitude: Familiarity with CRM platforms (Salesforce, HubSpot, etc.) and G-Suite/Microsoft Office is a plus. o In-office requirement: Ability to work 20 hours per week onsite in our Lehi, Utah office to collaborate closely with the team.