Customer Success Implementation Engineer

Location: Veszprém, Hungary (Hybrid)
Department: Customer Success
Reports to: VP, Customer Success

Position Overview

We are seeking a highly skilled Customer Success Implementation Engineer to join our dynamic team. This role is pivotal in ensuring our customers achieve successful implementations of Strivacity’s CIAM solutions while delivering exceptional customer experiences. You will act as a trusted technical advisor, working closely with customers to deploy, integrate, and optimize our platform.

Key Responsibilities

Implementation and Integration

• Lead the technical implementation of Strivacity’s CIAM solutions for customers, ensuring seamless integration with their existing systems.
• Collaborate with customers to define implementation goals, timelines, and success criteria.
• Provide hands-on assistance in configuring and deploying Strivacity solutions, including API integrations, SSO, and user management workflows.

Technical Support and Troubleshooting

• Serve as the primary technical point of contact during the implementation phase.
• Identify, troubleshoot, and resolve technical issues promptly and effectively.
• Escalate complex issues to internal engineering teams while maintaining customer communication.

Customer Success Enablement

• Conduct training sessions and workshops to educate customers on best practices for using Strivacity’s platform.
• Provide technical documentation, guides, and recommendations tailored to customer environments.
• Act as a customer advocate within Strivacity, relaying feedback to product and engineering teams.

Collaboration and Communication

• Bias toward action
• Partner with Customer Success Managers to ensure alignment on customer objectives and progress.
• The highest attention to detail
• Must possess a high level of professionalism and demonstrate a track record of delivering excellent customer service.
• Work closely with internal teams to improve implementation processes and customer satisfaction.
• Maintain accurate and detailed records of customer interactions, issues, and solutions.

Technical Skills

• Strong understanding of
• HTTP protocol and network traffic analysis in browser
• using a REST APIs from code
• HTML5, CSS
• Web security, typical web vulnerabilities
• Knowledge of protocols such as  OIDC, Auth2, and SAML2
• Experience with cloud computing & infrastructure such as 
• Kubernetes
• Helm
• Programming experience with Javascript/Typescript and Node.JS a plus