Customer Success Executive (Ad Agency)

Join CV-Library as a Customer Success Executive (Client Campaign Executive), where you will be at the forefront of our mission to help the world to work. In a dynamic and fast-paced environment, you will play a crucial role in fostering strong relationships with Advertising Agencies and their clients offering excellent customer service upon every interaction.  

Your Day-to-Day Responsibilities: 

• Building strong relationships with new and existing Advertising Agencies and end users. Ensuring they are utilising their account and adding value maximise their satisfaction. 

• Creating accounts and company profiles for new clients brought on via the Sales Team. 

• Running training demonstrations to showcase new features and enhancements 

• Posting & optimising job vacancies, CV searches, creating Watchdogs and other tasks to ensure full utilisation of a campaign/account.  

• Regular contact with end clients if required in accordance with the CRC Promise. 

• Producing stats and data insights for clients and colleagues. 

• Recognising upsell opportunities and communicating this to the Sales Rep. 

• Supporting all Sales Representatives within the Ad Agency Sales Team. 

We are looking for candidates who have: 

• Highly motivated with a passion for delivering exceptional customer service 

• Extremely organised with a high level of attention to detail, adhering to quick turn around times with accuracy and efficiency 

• Ability to multi-task and work as part of a team 

• Previous customer service experience in an office environment 

• Polite Telephone manner 

• Excellent literacy and numeracy skills 

• Good PC skills with ability to learn new systems quickly 

If we haven’t already captured your interest and sparked your excitement at the prospect of joining us, then perhaps the below will:   

• 23 days annual leave, plus an additional day for your birthday 

• Regular team incentives and social events, including annual Christmas and Summer parties 

• Life Insurance and Company Pension   

• Employee Assistance Programme (Mental Health & Well-being support) 
• Access to MediCash 

At CV-Library, we are a team. We welcome the best talent to work for us, irrespective of race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability (visible or non-visible).  

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.