Customer Success Engineer (UAE)

About Us:

In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.  

As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is. 

Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake. 

Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future. 

Job Description

At Fortanix, we are redefining what cloud security means. Our customers use our software platform to build and run software much more securely than was previously possible. We are seeking a Customer Success Engineer who will help deploy, implement, upgrade and optimize the Fortanix platform. You will be a key technical advisor responsible for expanding the depth and breadth of Fortanix solutions with your customers to ensure long term success.This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical workstreams. Success will be measured by customer's product usage and adoption, renewal and expansion.

Responsibilities include:

• Participate and lead technical design workshops with customers
• Design, Configure and Implement our platform
• Customer training and enablement
• Drive product adoption and usage
• Ensure customers are wildly successful and renewing and referenceable
• Troubleshoot and resolve production issues
• Stay current with the latest tools and methodologies; share knowledge by clearly articulating results and ideas to key decision makers
• Be the voice of the customer with engineering, product management and rest of the company

Requirements

You are someone who: 

• Pays attention to details
• Is extremely responsive and able to get back to customers in minutes in most cases
• Can work independently, while also being an effective member of a team
• Knows how to collect, create, and track support tickets
• Greatly knowledgeable about all the tech documents, HOWTO, etc. developed by us 
• Differentiates a feature request from bug triage
• Identifies automation opportunities for troubleshooting common issues
• Every interaction should result into an action trail (KB, product feature, etc.)
• Is a customer champion
• Keeps track of new requests coming from customers and would want to influence product management
• Influences product features to fix common problems
• Is aware of limited time from engineers and wants to learn everything or use all tools at disposal (google search, tech docs etc.) before engaging with the engineering team

What you’ll need (Basic Qualifications) 

• Hands-on 5+ years of Professional Services experience implementing HSM or Key Management platforms and use cases.
• Be in any discipline or equivalent
• Flexible working in different time zones depending on the customer
• Experience in designing, demonstrating, and executing proof-of-concepts (PoCs) for customers independently.
• Strong technical proficiency is required, with hands-on experience in systems administration, container technologies, and scripting languages.
• Demonstrated hands-on experience with at least one HSM or KMS platform, including but not limited to AWS CloudHSM, AWS KMS, Google Cloud KMS, Azure Key Vault, or IBM Key Protect.
• Strong working knowledge of cryptographic interfaces, such as PKCS#11, CAPI, CNG, JCE, and KMIP.
• Experienced with various database encryption, tokenization, certificate management other key management operations.
• Ability to work in a highly fast-paced, rapid growth environment.
• Strong collaboration, written and communication skills
• ***Must live in the UAE***

Benefits

• We offer a collaborative work environment, amazing equity, great benefits, competitive salary, and the opportunity to redefine data security in for hybrid cloud, AI and Post Quantum.  
• Quarterly recharge days 
• 40 hours of Volunteer Time Off/year 
• Internet stipend 
• Friendly culture that brings the best out of everybody 
• Being able to work Fully remote 

Fortanix is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, colour, religion, age, gender, gender identity, sexual orientation or any other status. If you’re interested in working in a fast growing, exciting working environment – we encourage you to apply!