Customer Success Engineer
TLDR
Support a rapidly growing user base by providing top-tier customer assistance for complex developer needs, while maintaining internal workflows to enhance service efficacy.
Over 2M developers use Resend to send transactional email, and we're onboarding hundreds of new paying customers every day. As we move upmarket, more of those customers are engineering teams with complex requirements and need white glove assistance to be successful.
As our user base continues to grow, we have increased demand across all time zones. This role would be based in Americas time zones.
In this role, you will…
Be the front-line of customer requests
Debug, report, and sometimes fix bugs and regressions
Advocate for customer needs to the greater Resend team
Iterate internal workflows to improve our resolution speed and efficacy
Proactively build relationships and identify potential papercuts for customers
Create documentation that answers customer questions or showcases solutions
Who You Are...
Love helping solve problems for developers
Have 3-5 years of technical support or success experience
Can handle and perform under customer pressure
Have experience improving email deliverability
What it means to join the team...
Honest and low-ego team
Autonomy to “just ship it”
Ownership of problems and solutions
100% remote team with flexible working schedules
Modern tech stack (Next.js, Plain, Raycast, Retool, Notion, etc.)
Learn more about how we work in Customer Success:
About Resend
We are building the modern email sending platform for developers. We care deeply about quality, craft, and the developer experience.
Our fully remote team of 40 spans 11 countries and counting. We're backed by a16z, Y Combinator, and others. Meet the humans →
Resend is a modern email sending platform tailored for developers who prioritize quality and openness. Our service simplifies the email integration process, allowing developers to focus on building and scaling their applications without the hassle of traditional email systems.