Customer Success Engineer

About Nexla

Nexla is the leading Integration platform, built with AI, for AI. Nexla takes a metadata driven approach to converge diverse integrations across Data, Documents, Agents, Applications, and  APIs into a single design pattern. We accelerate the development of solutions for GenAI, Analytics, and Inter-company data. Nexla makes data users and developers up to 10x more productive by delivering a true blend of no-code, low-code, and pro-code interfaces.

Leading companies including DoorDash, LinkedIn, Johnson & Johnson, and LiveRamp trust Nexla for mission-critical data. Named in the 2022, 2023, and 2024 Gartner Magic Quadrant™ for Data Integration Tools and top-rated by customers on Gartner Peer Insights, Nexla is a remote-first company headquartered in San Mateo, California.At Nexla, our culture is built around our core values: Have Empathy, Be Curious, Be Intellectually Honest, Achieve Excellence, and Remember to Relax. We put our customers at the heart of everything we do, foster a data-driven mindset, take ownership of our work, and believe in the power of teamwork to achieve ambitious goals.

Role

As a Customer Success Engineer at Nexla, you will serve as the critical technical bridge between our global customer base and our internal Engineering teams. In this role, you won't just close tickets; you will own the technical resolution process end-to-end. Leveraging your expertise in Python, SQL, and REST APIs, you will perform deep investigations into complex data integration issues, drive root cause analysis, and ensure our customers achieve their data goals. If you thrive in a 24x7 global environment and love digging into logs to solve intricate problems, this role is for you.

Responsibilities

• Perform deep technical investigations and solve complex issues reported by customers or proactively identified by Ops/L1 team
• Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.
• Provide troubleshooting support to Nexla customers via multiple channels (email, support tickets, slack, virtual meetings, etc.)
• Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.
• Investigate incidents utilizing the Nexla environment, connectors, logs, and other troubleshooting tools.
• Drive root cause analysis in close partnership across several Engineering teams.
• Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
• Use judgment and effective communication skills to compose timely Global Alerts and issue visibility correspondence to other field teams like Sales, Customer Success
• Provide Support for product releases

Qualifications

• Experience: Minimum of 3+ years of relevant work experience in technical support or related fields.
• Customer Advocacy: Strong dedication to customer satisfaction and advocacy.
• Communication: Excellent written and verbal communication skills in English.
• Problem-Solving: Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution.
• Teamwork: Strong teamwork skills with a commitment to fostering a positive, ego-free workplace culture.
• Adaptability: Ability to work in a fast-paced, highly collaborative, and global environment.
• Analytical Skills: Excellent analytical abilities with strong attention to detail.
• Technical Proficiency:
• Basic ability to read and understand Python, and experience in analyzing
• Python errors and exceptions.
• Intermediate to advanced experience with databases (SQL, Oracle,
• Postgres, MySQL,MS SQL Server).
• Extensive experience and a solid understanding of REST APIs and
• various authentication mechanisms (OAuth2, SSO, token-based
• authentication).
• Proficiency in quickly writing Python or shell scripts to assist in debugging
• or setting up alerts.
• Good knowledge of data operations, especially with file formats such as
• CSV, XML, JSON, and Parquet.
• Familiarity with Apache Airflow is an added advantage.
• Operating Systems: Experience with multiple operating systems, including Windows and UNIX/Linux.

Location
Location - Anywhere in India(preferably Bangalore)

Why Nexla

Technical Impact

• Lead engineering for the core runtime systems that power enterprise data operations for Fortune 500 companies

• Build next-generation distributed systems that democratize access to real-time data processing and AI capabilities

• Work on cutting-edge problems in stream processing, distributed computing, and AI-powered data transformation

Leadership Growth

• Opportunity to build and scale a world-class engineering organization in a high-growth environment

• Direct impact on technical strategy and product direction at a fast-growing data infrastructure company

• Mentorship from experienced technology leaders and exposure to executive-level strategic decision making

Culture & Environment

• Collaborative, engineering-driven culture that values technical excellence and innovation

• Remote-first organization with flexible working arrangements and strong emphasis on work-life balance

• Competitive compensation package including equity, comprehensive benefits, and professional development opportunities

• Investment in cutting-edge tools, technologies, and continuous learning initiatives

Ready to lead the future of distributed data processing? Join us in building the runtime systems that power enterprise AI and data operations at global scale. Apply today to join the Nexla team!