Role Overview
We are looking for a motivated Customer Success Engineer to join our fast-growing customer engineering team. In this role, you will work closely with customers, helping them troubleshoot complex Kubernetes environments, drive product adoption, and ensure long-term success.
What You’ll Do
- Troubleshoot complex issues in Kubernetes clusters and cloud native environments through deep dive into logs, configurations and even code if needed.
- Provide conversational technical support to end customers through slack and ticketing system
- Work closely with Engineering and Product teams to escalate bugs and deliver timely resolutions, provide critical inputs to product roadmap through articulated customer feedbacks / requests.
- Help customers with onboarding, best practices, and successful adoption of the platform
- Take ownership of customer challenges end-to-end and ensure high satisfaction
- Contribute to support documentation, troubleshooting guides, and internal knowledge sharing
- Be part of building and scaling customer success processes in a hyperscale growth phase startup
What We’re Looking For
- Strong hands-on experience with Kubernetes in production environment
- Strong fundamentals in Kubernetes Networkings, Key components, RBAC
- Strong Linux system administration experience
- Excellent written and verbal communication skills
- Ability to explain technical concepts clearly to customers and internal teams
- Comfort working in a remote-first setup with global customers
- Flexibility to work in shifts aligned with EU/NA time zones
- Experience with cloud platforms (AWS/GCP/Azure) is a plus
- Passion for solving customer problems and working in high-growth environments
