What we do

At runZero, we're a team of dreamers and creative thinkers who aren't afraid to shake up the status quo. Fixing what’s broken with legacy vulnerability management and overcoming persistent, decades-old problems requires a new approach.

Our platform provides a single source of truth for exposure management across the total attack surface. Without requiring agents, authentication, or appliances, runZero delivers the most complete and accurate visibility into every asset and exposure across internal, external, IT, OT, IoT, mobile, and cloud environments — including uncovering unknown and unmanageable devices and broad classes of exposures that evade traditional tools.

Founded by HD Moore (creator of Metasploit), runZero is trusted by more than 500 companies and 30,000 users worldwide to find and mitigate risks faster, meet compliance requirements, and improve overall security. See for yourself with a free trial!

Role

We are looking for a Customer Success Engineer to join our growing team and support our customers on the East Coast! In this role, you will support our Enterprise customer base by understanding their technical needs, having strategic conversations, leading deployments, and continuously nurturing the relationship.

Internally, you will work closely with the sales, product, and support teams to advocate for your customers' product needs. As one of the first few members of our Customer Success team, you will also help define repeatable processes and work towards growing a scalable customer success operation

Responsibilities

Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
Serve as a problem solver and subject matter expert of the runZero platform and network security industry
Collaborate cross functionally with the sales, support, and engineering teams to improve internal processes, build documentation to support the customer lifecycle, and the overall customer experience
You will maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients specific business needs
Be an advocate for your customer by managing their feedback, product needs/wants, and sharing their requests to internal runZero teams

Requirements

Experience in SaaS customer success
Basic understanding of API’s
Basic understanding of computer networking and “how the internet works”
Curiosity to learn about the security industry
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource
Desire to build your technical skills

Salary

runZero values transparency in the hiring process. According to our market data, we’re expecting this role to come in at a salary of about $140K - $160k plus stock options. We know that the talent market is always in flux, so please let us know if you believe we have advertised this role at the wrong salary band.

For more information on what it's like to work at runZero, please visit our employee spotlight page!

Interview process

We value your time and see the interview process as a critical two-way street, allowing us to assess your skills, strengths, and cultural fit while simultaneously providing you with a clear understanding of our company, our ways of working, and the expectations specific to the role you’re seeking. To this end, our interview process incorporates a combination of:

Initial one-on-one interviews with a recruiter and manager
Panel interviews with the team
Candidate challenge - a role-specific challenge designed for you to showcase your strengths and allow us to assess your skills in a hands-on exercise
A final interview, conducted either remotely or in-person if we haven't yet met face-to-face in previous rounds

How we take care of you

🏡 Fully remote: runZero is a 100% remote company! While we aim to gather annually for kick-offs, our team thrives in the flexibility and freedom that remote work provides.
🥕 Benefits: We prioritize the well-being of our team members, which is why runZero pays for 100% of the premium platinum-level medical, vision, dental, life, and short-term disability coverage for you and your dependents.

🔐 401k: We match 4% of 401K contributions
🏝️ Time off: We offer unlimited PTO, 11 official company holidays, and a recharge week at the end of the year

🍼 Paid parental leave: We offer 12 weeks of paid parental leave
🎉 Culture of collaboration: Our team is diverse, representing various backgrounds and perspectives, which fosters an inclusive and vibrant environment. With flexible schedules and supportive coworkers who listen to one another, runZero promotes a culture of collaboration.
And more!

For more information on what it's like to work at runZero, please visit our employee spotlight page!

Applications

runZero positions are currently restricted to the United States and the United Kingdom. All other International applications will not be considered.

runZero is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, marital status, ancestry, nationality or any other basis covered by applicable law.

We encourage under-represented applicants to apply, even if you don’t think you fit 100% of the criteria (nobody ever does)!

Customer Success Engineer (East) (Remote)

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