Company Background

Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.

Role Summary:

In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests.

Location: This is a fully remote position within the United States, but must be located in the Eastern or Central time zone.

What You’ll Do:

Partner closely with the entire Customer Success organization to provide a world class customer experience
Provide assistance for high volume support requests ranging from simple to complex
Provide customers with best practices to maximize usage of Censys products
Work to reduce time to value for the customers by guiding operational workflows for the customers
Help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now
Serve as a customer advocate in influencing product roadmap and improvements
As a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertise

What You’ll Bring:

2+ years of experience in a technical, customer facing role
Basic knowledge of security tooling, cloud providers, and the information security industry
Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates
Comfortable using REST APIs and Python
Excellent communication and presentation skills
Excellent organizational and troubleshooting skills
A resourceful, figure-it-out and we-can-do-this attitude
Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment
A burning desire to work with really great customers and build easy to use applications and integrations

For candidates located in a high cost of living location, the base salary range will be $110,000 USD to $130,000 USD + bonus eligibility and equity.

For candidates located in any other location, the base salary range will be 88,000 to 105,000 + bonus eligibility and equity.

In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more! Please see our careers page for more details.

This is a fully remote position with no expectation to come into an office, but must be located in either the Eastern or Central Time Zone within the United States.

California Privacy Rights Notice

Pursuant to the California Consumer Privacy Act (CCPA), we are providing you with notice that we collect personal information from job applicants for business purposes, including evaluating your candidacy for employment, conducting interviews, and, if applicable, completing the hiring process. The categories of information we may collect include identifiers (such as name and contact information), professional or employment-related information (such as work history, education, and references), and other information you provide in your application. We do not sell or share your personal information. For more information on how we use and protect your personal information, and your rights under the CCPA, please refer to our Privacy Policy.

Customer Success Engineer

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Company Background

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