Customer Success Enablement Manager

We’re looking for a Customer Success Enablement Manager to elevate how our Customer Success organization equips teams to drive resolution, prove value, and enable long-term customer outcomes at AssetWatch. 

This role sits at the intersection of Customer Success, Product, Operations, and Revenue. You will design and operationalize enablement strategies that empower Customer Success Managers (CSMs), Condition Monitoring Engineers (CMEs), Implementation, and Support teams to deliver measurable impact across the full customer lifecycle. As AssetWatch expands its customer ecosystem, AI-driven insights, and enterprise capabilities, this role ensures our teams are aligned, confident, and equipped to translate innovation into customer value. Your work will directly influence retention, expansion, time-to-value, and customer trust. 

This is a builder role for someone who thrives in cross-functional environments and believes enablement is not just training, but operational leverage. 

What’s the Opportunity 

• Own and evolve Customer Success onboarding and everboarding programs, leveraging existing CS training materials and structured paths to reduce ramp time and accelerate performance.
• Develop and maintain scalable Customer Success playbooks that standardize best practices across onboarding, renewal, expansion, churn mitigation, and enterprise engagements.
• Drive enablement across our core CS technology stack including Salesforce, Vitally, Gong, and QuickSight to ensure adoption, data accuracy, and actionable customer insights.
• Translate product roadmap initiatives such as self-service integrations, enterprise APIs, Marketplace expansion, and resolution-focused features into clear enablement plans that prepare CS teams ahead of launches.
• Equip teams to clearly articulate AssetWatch’s differentiated value, including AI + human expertise, predictive maintenance outcomes, and ROI storytelling.
• Partner cross-functionally with Product, Engineering, Sales, and Operations to align enablement with strategic initiatives and automated resolution workflows.
• Establish measurable enablement KPIs tied to customer health, renewal forecasting, time-to-value, and expansion growth.
• Create structured feedback loops between frontline teams and leadership to continuously refine messaging, workflows, and training priorities.
• Support Customer Success in navigating new offerings ensuring clear positioning, risk communication, and alignment with operational guardrails.
• Continuously assess skills gaps across CSMs, CMEs, and support roles, and implement targeted programs to elevate strategic conversations, technical fluency, and enterprise-level engagement. 

Qualifications 

• 4+ years of experience in Customer Success Enablement, Customer Success Operations, Revenue Enablement, or a similar cross-functional role within a SaaS or industrial technology organization.
• Strong understanding of Customer Success systems, including Salesforce, Vitally, Gong, and analytics dashboards.
• Experience developing and scaling playbooks, onboarding programs, and operational documentation that drive consistency and reduce friction.
• Deep understanding of the AssetWatch value narrative including predictive maintenance, AI-driven insights, and human expertise combined.
• Ability to translate product innovation and roadmap updates into practical enablement programs aligned with customer-facing impact.
• Strong cross-functional collaboration skills, with experience partnering across Product, Engineering, Sales, and Operations to influence outcomes.
• Data-driven mindset with experience defining KPIs and measuring enablement impact against retention, expansion, and customer health metrics.
• Exceptional communication and facilitation skills, comfortable leading virtual and live training, building multimedia content, and presenting to executive stakeholders.
• Experience in predictive maintenance, IoT, industrial technology, or B2B SaaS environments preferred.

#LI-REMOTE