Customer Success Contractor

Customer Success Contractor 

Location - Remote  (Manila and Makati)

Blue Cube Services is excited to recruit remote-working Customer Success specialists to work  on a project for one of the world’s leading software platforms for digital assets. This is a self-employed contractor role compensated in cryptocurrency. As such,  candidates are responsible for their own tax declarations.  

This role will complement their global Customer Success team working alongside their crypto wallet  experts, trading support team and live-chat agents on a fully remote and contracting basis. Successful  candidates will be expected to provide the best service possible for all customers who contact our client  regarding their experience using the crypto wallet, exchange or other product lines by resolving customer  contacts via Zendesk ticketing system and live-chat platforms.  

RESPONSIBILITIES 

• Resolve incoming questions from customers via the Zendesk ticketing systems and livechat
• Quickly and efficiently identify and reassign tickets that belong to our other product lines
• Consistently track individual bugs and issues in Zendesk as directed by a Lead and liaise with  developers to resolve these 
• Participate in regular video calls with the Customer Success team and provide feedback as  required to the rest of the company 

REQUIREMENTS 

• Unquestionable integrity 
• Strong English written skills. 
• Passion for creating a positive user experience that is responsive and organized
• Strong Customer Focus 
• Live Chat & Zendesk Experience is Preferred. 
• The ability to learn fast 
• Understanding of cryptocurrencies is an advantage but is not required - training will be provided
• Candidates must be prepared to submit to further background / security checks if required

COMPENSATION & Perks  

• Successful candidates will receive training in crypto and customer success service from our  clients in house training team. 
• Competitive compensation, in cryptocurrency. 
• The opportunity to progress for high performers. 
• Remote working. 

Schedules  

• Hours offered will depend on the volume of work coming into the team and individual  performance.  
• Working patterns may change as the markets we support are global, but this may  include day/night shifts and some weekend work.  
• This is a self-employed contractor role available only to candidates in  jurisdictions where they are eligible to be compensated in cryptocurrency. You are  responsible for your own tax declarations. Please ensure you are able to receive  payment in cryptocurrency and understand how to cash this out if so required. 

Application: 

• CV (Resume)  
• LinkedIn profile.