Who we are:
Mama Money is a growth stage fintech startup working to help migrant workers in South Africa send money home. Since 2015 we have been providing reliable remittances, at a socially fair price, to those that need it most.
Mama HQ is in beautiful Cape Town, South Africa. We are 131 people strong (and counting) from 19 countries across Africa, Asia, the UK, and Europe. Our culture is built around the well-being of our team members and making a difference in our communities. “Just be lekker!” personifies our approach to work: we trust the wisdom of our talented and diverse team to do what is best for our customers and get the job done responsibly, without pedantic policies.
We’ve been around since 2015 and have earned a few accolades along the way, made some new friends, and expanded our reach. We've had some great times and some tough times but we continue to focus on helping people rather than maximising profit.
As our Customer Succesx Consultant you will be responsible for:
Be a single point of contact for customer queries
Utilise the customer service tools provided for accurate responses and exceptional customer experience
Meet or exceed quality and productivity goals assigned by management
Demonstrate clear and polite written and oral communication at all times
Maintain a positive and professional demeanour and portray the company in a positive light
Demonstrate an appropriate sense of urgency for given tasks and service levels
Follow company expectations by going above and beyond
Take initiative in solving customer complaints
Has the ability to understand the real customer need and solve for that need
Supportive of colleagues and other departments
Report suspicious customer behaviour activity
Maintain a positive relationship with external card stakeholders
Create, monitor and close all support tickets to resolve queries
All other general administrative duties as assigned policies and processes in order to process customer requests appropriately
Demonstrates knowledge and use of departmental resources, policies and procedures
Escalate customer issues to other departments appropriately and correctly
Proactively communicate people, product, process issues, and customer feedback trends to management
Suggest innovative solutions to people, product, and process issues to reduce customer and employee impact
Consistently exceed customer
About you:
You are fluent in English & Sotho
You have the legal right to live and work in South Africa
You are based in Cape Town
Excellent written and verbal communication skills
Why Mama?
At Mama Money, we’re not just a company—we’re a movement. Everything we do is driven by one purpose: to make life better for our customers and the communities we serve. Our customers are our heartbeat, and they inspire every step we take.
We’re all about making it easy. No red tape, no hassle. Just simple, seamless experiences that put people first. Whether it’s through clear, down-to-earth communication or groundbreaking solutions that push the boundaries, we’re here to make things easier, faster, and better for you.
We believe in giving it a go—and then giving it another go if we have to! We're a team of doers, dreamers, and innovators who aren't afraid to break the mold. We take bold steps, experiment with fresh ideas, and never stop learning. We embrace challenges because we know they help us grow—both as a company and as individuals.
At Mama Money, we own it—and we mean it. We take responsibility for our actions, our results, and how we show up every day. No passing the buck here. We approach every challenge with grit, passion, and determination, making sure our work reflects the care and respect we have for our customers, our team, and our mission.
Here’s the best part: Mama Money is a place that truly cares. We care about the trust our customers place in us. We care about our amazing team who bring their best every day. And we care about making an impact in the world, doing the right thing no matter what. We focus on what really matters—leaving behind the bureaucracy, ego, and noise that slow others down.
When you join Mama Money, you’re not just joining a company—you’re joining a community. We’re a passionate, down-to-earth crew that works hard and celebrates wins (big and small) along the way. We take our work seriously, but we don’t forget to have fun while we do it.
So, if you’re ready to make a real difference, take on exciting challenges, and grow in a place where you’re valued and supported, then Mama Money is the place for you. Let’s make an impact—together.
Mama’s values:
1. Making it easier for our customers
2. Give it a go
3. Just own it
NB: Applications only open to candidates in Cape Town, or candidates who are actively looking to relocate at their own expense.
