Customer Success Coach

Join us in shaping the future of mobility.

At Optimile, we are building the future of e-mobility. We are a leading software company specializing in digital solutions for the electric vehicle (EV) charging industry. Our innovative platforms empower Charging Point Operators (CPOs) and Mobility Service Providers (MSPs) to deliver a seamless and efficient EV charging experience.

As we continue to expand internationally, we are looking for a Customer Success Coach to ensure our customers achieve maximum value and to support our teams in delivering exceptional service.

This role is ideal for someone with experience in client relations, training and coaching, who enjoys guiding teams, optimizing processes and understanding the technical and operational challenges of our customers. As a Customer success coach, you will help clients get the most out of our solutions and contribute to an outstanding customer experience in a fast-growing, innovative environment.

Why working at Optimile?

1. An exciting journey: Here, you are not just a number, you are a key player in our success story. Grow alongside a dynamic and innovative company shaping the future of e-mobility.

2. A community of innovators: Collaborate with creative and ambitious colleagues in an environment that values openness, diversity and teamwork.

3. Attractive benefits package: Enjoy a competitive salary, meal vouchers, insurance, extra-legal perks, flexible working hours, remote work options, a cafetaria plan and the federal mobility budget.

4. Lifelong connections: Our HQ in Ghent is full of energy. Teambuildings, events or casual chats by the coffee machine help you quickly build more than just work relationships. You become part of a true community.

 Your role

As a member of the Mobiflow Customer Support team, you are the first point of contact for our customers, partners and users. You make sure every interaction is professional, friendly and efficient.

In practice, this means you will:

• Assist customers with questions about charging stations, billing or other issues via phone or ticketing
• Assess incoming requests and set priorities

• Collect feedback and share it to help improve our products and processes

• Follow up on issues and only close them once the customer is fully satisfied

You are Optimile’s voice to the outside world and the customer’s voice within Optimile.

Your profile

• Passion for customer service: the customer always comes first
• Phone calls are opportunities to understand customer’s needs, not a hurdle
• Strong communication skills (verbal and written) in Dutch & French (30% of inquiries), with basic English
• Technical background and interest
• Problem-solving, empathetic and patient
• Comfortable with software and ticketing systems
• Stress-resistant, organized and a true multitasker
• Team player with an eye for detail, but fully capable of working independently
• Able to explain technical problems in a way everyone can understand, including non-technical colleagues.
• Skilled at breaking down complex requests and recommending appropriate solutions
• Able to maintain an overview in a fast-paced, dynamic environment

Ready to grow with us and make a positive impact on the future of mobility? Apply today and become part of Optimile!