Customer Success Associate

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently.  A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in?

Here’s what we’re up to: https://bit.ly/4fyXonB

Meet your team

Our Customer Success team at Choco is looking for a Customer Success Associate who will play a key role in onboarding new vendors and guiding their development throughout the partnership. You will ensure every vendor starts strong with a smooth, confident introduction to our AI platform and continue to support their growth as they adopt more of our capabilities. We work to digitize food service distributors with powerful AI technology that transforms how they operate. With Choco AI, voicemail, email, and SMS orders are processed into a vendor’s system within seconds, helping them build a more profitable and less wasteful business.

The role & responsibilities

• Provide ongoing account support to Customer Success Managers (CSMs) for vendor partners, helping ensure smooth operations and strong customer satisfaction.

• Collaborate with CSMs on partnership execution while taking initiative and ownership where appropriate to further improve our vendors’ experience

• Support CSMs across the whole partnership lifecycle: from pre-implementation data handling to post-implementation day to day troubleshooting and requests

• Assist in preparing training materials to guide partners through a seamless onboarding process

• Train our Choco AI model by processing orders before a partnership launch to ensure high accuracy levels and set up our partnerships for success

Who we’re looking for

• 1+ years of experience in customer support, account management, or a similar role

• Strong communication skills with the ability to articulate technical information clearly to both internal and external stakeholders

• Bachelor's degree preferred

• Detail-oriented with a commitment to high-quality service delivery

• Ability to troubleshoot and resolve client issues proactively

• We offer a hybrid work schedule at Choco - 3 days in office and 2 days working remote

Choco was founded in 2018 in Berlin. Now, we are a dedicated team of over 200 Chocorians across Europe and the US. We seek hungry and humble individuals who embrace hard work, put our team first, and are committed to building a lasting company. Our mission demands urgency and speed while maintaining a long-term vision.

In just five years, Choco has raised $328.5 million and achieved unicorn status in 2022, with a valuation of $1.2 billion. We're supported by some of the world’s best investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital.

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.