Customer Success Advisor (London)

Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide certainty. We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to serve 10% of the Fortune 500, protecting global icons such as Apple, Netflix, AT&T, Verizon, and Victoria’s Secret. As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity. The Culture Memo: Our Operating System Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence. Extreme Ownership: We don’t do "not my job." We hire people who see a gap and own the solution from start to finish. The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time. Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable. Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly. The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup. The Perks & Ownership: We want our team to feel like owners because they are owners. We trust our people to manage their results and their time. Meaningful Equity: Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success. Unlimited Leaves: We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission. Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for. Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition. Location: London Core Responsibilities:

Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey

Acts as the ‘voice of the customer’ inside the company

Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk

Owns metrics such as GRR, NRR, and value realization

Becomes a SAFE platform expert and helps customers become self-sufficient

Assists in identifying and documenting best practices and ensuring customer environments align with them

Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments

Communicates and tracks customer product enhancements with SAFE Product Management

Essential Skills/ Qualifications/ Experience:

Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, and security compliance

Empathy with the customer; listening power

Strong project management skills - super detail-oriented and disciplined

5+ years of experience in risk consulting, management consulting, and customer success

Takes an advisory approach to large Fortune 1000 customers

Track record of delivering on customer success metrics

Confidence in being an advisor to the CXOs

Comfort with building, ambiguity, and high growth chaos in a startup environment

Travel required - 30%