Customer Success Advisor (India)
TLDR
Own the entire customer journey from onboarding to value realization, become a trusted advisor to enterprise clients on cyber risk, and collaborate with Customer Success Engineers.
Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey
Acts as the ‘voice of the customer’ inside the company
Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk
Owns metrics such as GRR, NRR, and value realization
Becomes a SAFE platform expert and helps customers become self-sufficient
Assists in identifying and documenting best practices and ensuring customer environments align with them
Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments
Communicates and tracks customer product enhancements with SAFE Product Management
Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, and security compliance
Empathy with the customer; listening power
Strong project management skills - super detail-oriented and disciplined
5+ years of experience in risk consulting, management consulting, and customer success
Takes an advisory approach to large Fortune 1000 customers
Track record of delivering on customer success metrics
Confidence in being an advisor to the CXOs
Comfort with building, ambiguity, and high growth chaos in a startup environment
Travel required - 30%
Benefits
Equity Compensation
Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success.
Health Insurance
We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.
Unlimited leaves
We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission.
Safe Security is focused on developing CyberAGI, an advanced intelligence system that autonomously predicts, detects, and remediates cyber threats. Targeting organizations seeking robust cybersecurity solutions, we differentiate ourselves through a bold mission and a commitment to radical transparency and accountability.
- Founded
- Founded 2012
- Employees
- 201-500 employees
- Industry
- Diversified Consumer Services