Customer Success Advisor (German, English and Polish)

AI overview

Contribute to the product roadmap and improve customer experience through direct support, onboarding, and collaboration with tech teams in a fully remote role.


This role is based in Poland and runs on a shift schedule: 5 days a week, Mon–Sun, in 8-hour shifts between 7 AM–7 PM.

🌟 Dream of a career that really matters? Join GetResponse and be part of a team that empowers creators, entrepreneurs, and small businesses around the world. Every day, you’ll help someone grow their audience or launch a new idea with our easy-to-use marketing tools.
We’re a dynamic, open-minded, and diverse team that loves tech, learning, and a good challenge. If purpose and impact matter to you — keep reading!

🎯 What You’ll Do

  • Chat & Email Support: Be the first point of contact. Help users understand our platform, answer questions, and guide them toward their business needs.
  • Troubleshoot Tech: Troubleshoot and escalate issues, finding creative fixes, and work closely with our tech and product teams to keep customer campaigns running smoothly.
  • Onboard & Guide: Run occasional onboarding calls and coach new clients on best practices — turning beginners into confident GetResponse users.
  • Collaborate for Impact: Work closely with colleagues to improve our tools. Your work contributes directly to the product roadmap and better tools.
  • Shift Work: Work 5 days a week (Mon–Sun) in 8-hour shifts between 7 AM and 7 PM — designed to fit around your lifestyle.


🚀 What You’ll Bring

  • Languages: Fluent in Polish and English (C1+ level) and German (B2 level) – bonus points if you speak French, Spanish, or another European language.
  • Tech & Marketing Curious: You enjoy learning new tools, understand digital marketing basics, and teach others with ease.
  • Fast Learner: You adapt fast and thrive on technical problem-solving.
  • Multi-Tasker: You stay organized and handle several conversations at once.
  • Great Communicator: Friendly, clear, fast-typing, and able to simplify technical topics.
  • People Person: Empathetic, positive, and collaborative with both customers and teammates.


💰 What we offer

  • Transparent Salary: 6,000–6,500 PLN gross/month (employment contract), and up to 1,000 PLN commission for reaching goals. Additionally extra bonus for weekend work.
  • Remote & Flexible: 100% remote work in Poland — no dress code, just bring your energy.
  • Purpose & Mission: Make real impact daily by helping small businesses, creators, and nonprofits grow.
  • Growth & Learning: Structured onboarding, product training, and continuous support from an inclusive team that wants you to succeed.
  • Perks & Benefits: Home-office setup bonus, private healthcare, wellbeing initiatives, sports card subsidy, corporate insurance, pension plan — plus a MacBook and modern apps to help you do your best work.


✅ Apply and enjoy our fully remote recruitment process!

  • Application review: We’ll review your resume to see how your skills and experience align with the role.
  • One-Way video interview: You’ll receive a link to record short video answers. It’s a chance for us to get a sense of your English and technical skills.
  • Phone Interview: Time to connect! We want to learn more about you, your goals, and why you’d be a great fit for our team. 
  • Task: Show off your skills! We'll ask you to complete a brief task. We'll suit it to fit your skills and your calendar. 
  • Final Interview: Meet your potential manager, share your experience, and learn more about what it’s like to work with us.
  • Offer: If it’s a match — you’ll get an offer. Accept it and get ready to join a team that’s got your back from day one!


🏢 About Us

GetResponse is a Poland-based, 25+ year-old marketing technology company on a mission to make marketing affordable and effective for everyone. We serve over 350,000 small businesses and 1,000+ enterprises like Eveline, RedBull, Survicate, CD Project, Gog.com, WOŚP, Zendesk, Revolut, Selsey and many more.

Our all-in-one software empowers solopreneurs, coaches, creators and e-commerce with easy-to-use tools for email marketing, automation, webinars and more. Innovation and customer success are in our DNA, and we’re 100% remote-friendly. Join us and be part of a diverse team that believes in growing together and making a positive impact.

Perks & Benefits Extracted with AI

  • Health Insurance: Private healthcare
  • Home Office Stipend: Home-office setup bonus
  • Sports card subsidy and corporate insurance: Sports card subsidy, corporate insurance, pension plan — plus a MacBook and modern apps to help you do your best work.
  • Wellness Stipend: Wellbeing initiatives

We're GetResponse, a Polish SaaS company with more than 300 people on board and 350,000+ customers all over the world.We've been here since 1998. We’re global, remote and multicultural, yet we share the same values.Our flagship product, the GetResponse platform, provides our customers with advanced online marketing solutions like marketing automation, responsive email design, landing page creator, webinars, CRM and useful analytical tools.If you’re ready for an adventure where you can use your smarts, share your enthusiasm and conquer global markets — join our team!

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Salary
6 000 zł – 6 500 zł per month
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