We are looking for a Philippines-based, full-time, dedicated, and passionate Customer Success Manager to join our growing team at ShiftCare.
In this role, you will own client relationships post-onboarding, with a strong focus on driving seat expansion, plan upgrades, and product adoption. You should be someone who thrives on building relationships, can communicate clearly and confidently across phone, video, and email, and is naturally tech-savvy.
You’ll be measured on quality outbound customer conversations, expansion revenue, product utilisation, churn rate, and the quality of feedback you capture from customers.
This role requires you to be able to work Australian Eastern Standard Time (AEST) hours.
Our Customer Success Managers play a critical role in driving account growth. You will assess customer health, lead proactive conversations around expansion, and personally close seat-increase and upgrade opportunities. This position is ideal for someone who is strategic, sales-driven, and passionate about delivering exceptional customer experiences.
Requirements
Benefits
If you are a motivated Customer Success Manager who is passionate about sales, growth, and health-tech, and enjoys connecting with customers to help them succeed, we would love to hear from you.
ShiftCare’s innovative software platform helps Australia’s disability support providers, in-home aged carers and allied health professionals, streamline the way they do things 🧑🏽⚕️📲 ✅By creating efficiencies in rostering, client management and billing, we enable businesses to grow, while creating more time for what matters most – supporting clients, and helping them lead healthier, happier lives.Working with usWe’re a small but rapidly growing start-up that strikes the balance between work and play 🧑💻 ➡️ 🏄♂️Based at Fishburners, one of Sydney’s leading tech co-working spaces, our diverse team embraces a culture of dedication and enthusiasm.Whether you choose to work on-site with us, where you’ll rub shoulders with other start-ups, enjoy perks like complimentary coffee, beer and the occasional pizza, or remotely, at hours that suit you, you’ll soon feel like part of a team making a difference.Key Benefits: Be part of a small, rapidly growing business. Flat structure – take responsibility, be your own boss, and help us shape the direction of the business. Company laptop provided (Mac or PC) Based at Fishburners, Sydney CBD – a leading start-up community. Our valuesWe’re no cult. But we do have a set of values inspiring all who work with us.☝️ People-first - We’re a tech company, but people come first. We believe in better – enabling better quality care, and encouraging people to be at their best, by creating a fun, supportive environment to draw on their passions.🤩 Optimism - We see the good in people. Born problem-solvers, with a positive mindset, we rise to any challenge – a better way of doing things is never far away.🤝 Collaboration - Everyone has something different to offer. By recognising our own strengths, and those of others, we work together in harmony to achieve outstanding results.🤸♂️ Independence - We don’t believe in hierarchy. You’ll work side by side with the founders, yet have the opportunity to take responsibility for your efforts and help shape the future of the business.
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