About Scality:
Scality solves organisations’ biggest data storage challenges: growth, security, performance, and cost. Designed for end-to-end cyber resilience, only Scality S3 object storage with CORE5 safeguards data at every level of the system, from API to architecture. Its patented MultiScale Architecture enables limitless, independent scalability in all critical dimensions to meet the unpredictable demands of modern workloads. The world’s most discerning companies depend on Scality to accelerate high-performance AI initiatives, optimize cloud deployments, and defend their data with confidence. Recognized as a leader by Gartner, Scality software is reliable, secure, and sustainable. Follow us onLinkedIn. Visit www.scality.com and ourblog.
The Role
• The Customer Success Account Manager (CSAM) is responsible for managing a group of mid-size enterprise customers, ensuring strong retention and expansion outcomes.
• The CSAM ensures that every customer renews on time and explores opportunities to further expand Scality’s footprint.
• The CSAM works closely with Sales, Customer Success, Channel managers and channel partners to identify and mitigate risks, uncover growth opportunities, and deliver a positive customer experience throughout the lifecycle.
• This role covers the commercial and sales aspects of product adoption and retention, while Customer Success focuses on technical success.
Key Responsibilities
1.Renewals & Retention Management: Own the full renewals process for assigned customers — from early engagement to negotiation and closure. Track renewal dates, identify risks, and execute retention actions to secure timely renewals. Maintain high renewal rates across mid-size enterprise customers.
2. Expansion & Upsell Identification : Identify expansion opportunities (capacity growth, new workloads and use cases, additional sites). Partner with Customer Success to validate demand and improve product adoption. Execute upsell motions directly.
3. Account Health Monitoring : Monitor account performance, product usage, and support activity. Flag churn risks early and execute mitigation plans. Ensure customer contacts, organization mapping, and account plans are kept up to date.
4. Customer Experience & Renewal Readiness: Coordinate customer checkpoints prior to renewal (value review, usage insights, future needs). Ensure customers clearly understand ARTESCA/RING value proposition (supported by SEs when needed and/or Customer Succes). Maintain consistent communication cadence with key decision-makers.
5. Pipeline & Forecast Management: Maintain accurate renewal and expansion pipeline in Salesforce with strong CRM discipline. Deliver reliable renewal forecasts and quarterly projections. Track all renewal stages, risk indicators, and expansion opportunities.
6. Channel & Partner Collaboration: Work with channel partners involved in existing deals to prepare renewals and expansions. Support partners in pricing, quoting, and renewal positioning. Ensure partner readiness for renewal motions and provide end-customer context.
7. Cross-Functional Alignment: Collaborate with Sales, CS, SEs, Marketing, and Operationsto ensure smooth renewals and customer lifecycle processes. Provide account and market insights to Product and Marketing teams.
What This Role Is Not:
Not a Customer Success Manager: CSAM focuses on commercial management, not technical support or product adoption.
Not a pure sales hunter role: Focus is on existing customers, not new logo acquisition.
Not a channel manager – Partner collaboration is fundamental, but the CSAM’s primary focus is end-customer engagement.
Skills & Attributes:
Fluent French and English
Experience in renewals, account management, or customer lifecycle roles (software/SaaS preferred)
Ability to identify growth opportunities and translate customer needs into expansion deals.
Strong negotiation, communication and cross-functional collaboration skills.
Strong understanding of channel-led GTM models and co-selling dynamics.
High activity orientation: strong outbound discipline, follow-up rigor, and persistence.
Data-driven, organized, and proficient in using CRM tools for tracking and forecasting.
Life@scality:
We offer careers with an opportunity to bridge international borders, an intensely fun environment with smart people.
We encourage promotion and elevation through training and development programs
We care for our employees through company supported programs such as, sports and wellness programs, “social responsibility” programs and generous benefits packages.
We support team building and get together events through all of our various locations in the world.
Life at Scality is exhilarating.Our internal motto is : “work hard, play hard, eat well and amaze the customer!”
