Complexio’s Foundational AI platform automates business processes by ingesting and understanding complete enterprise data—both structured and unstructured. Through proprietary models, knowledge graphs, and orchestration layers, Complexio maps human-computer interactions and autonomously executes complex workflows at scale.
Established as a joint venture between Hafnia and Símbolo with partners including Marfin Management, C Transport Maritime, BW Epic Kosan, and Trans Sea Transport Complexio is redefining enterprise productivity through context-aware, privacy-first automation.
The CSAM owns the end-to-end customer relationship from onboarding and adoption to renewal and expansion. They act as both a strategic advisor (helping customers extract value from Complexio’s Understand and Automate products) and a commercial partner (driving renewals, expansions, and long-term growth).
Requirements
Customer Success (Value & Outcomes)
• Lead customer onboarding and ensure seamless deployment of Understand and Automate products.
• Drive product adoption and ensure customers achieve measurable ROI.
• Translate Complexio’s insights into business outcomes (automation savings, process improvements).
• Monitor usage and proactively address churn risk.
• Gather feedback and work cross-functionally with Product and Engineering.
2. Account Management (Revenue & Growth)
• Own renewals, contract extensions, and pricing discussions.
• Identify and convert expansion opportunities (additional users, data sources, business units).
• Maintain accurate account plans and forecasts.
• Build executive relationships and act as the main commercial contact.
3. Cross-Functional Collaboration
• Partner with Delivery, Product, and Data Science to align on timelines and priorities.
• Collaborate with Marketing for case studies and value stories.
• Provide structured customer intelligence to leadership
Background
• 5+ years in enterprise SaaS or AI/automation platforms.
• Experience managing enterprise or industrial accounts with both technical and business stakeholders.
• Strong analytical and commercial acumen.
• Excellent communicator across C-level, operations, and technical teams.
• Self-starter comfortable in a fast-paced startup environment
About ComplexioIf you are passionate about revolutionizing the dynamics of human-machine interaction, especially within sectors like shipping and other industrialized industries, we invite you to explore exciting job opportunities with us. Our commitment to innovation and transformative change is evident through collaborative partnerships that have given rise to a groundbreaking global technology. This technology, centered around AI and human-machine collaboration, is poised to redefine standards across various industries. Join us in shaping the future of technology and human-machine teaming.Complexio is a joint venture between Hafnia and Símbolo with other global shipping companies involved as development partners/shareholders. Hafnia is the world’s largest tanker company, publicly listed in Oslo: HAFNI, and is a member of the BW Group of companies. Símbolo are deep tech innovation specialists.
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